Social Media Executive

Homebased - anywhere in the UK or Ireland

About us

Our purpose is simple: to save lives at sea.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone.

We’re looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, and deliver lifesaving safety messages to the public as we build up to celebrating our 200th birthday in 2024.

We are a 24/7 emergency service. You will be required to take part in an online community management rota, which includes some evenings and weekends (with time off in lieu during the week).

Some of the benefits

• 26 days holiday plus bank holidays
• ·Outstanding pension scheme (employer contributions of up to 16%)
• Life assurance
• Health and dental cash plan option

Your role

As a Social Media Executive, your focus will be to…

• Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
• Create, curate and schedule engaging content for our social media channels
• Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
• Provide support during crisis and major issues response

About you

You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector or similar large organisation.

You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience.

To be considered for the Social Media Executive role you will have:

• A proven record in customer service and community management via social
• Experience using social media in a professional setting
• Experience creating basic content for social media
• Creative ideas that you can translate into engaging content
• The ability to communicate well with other teams and stakeholders

For more information and to apply, please go to our recruitment page.

Closing date: 10 November 2024.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).