ECLO Service Manager - North London, Essex and home counties

Homebased - North London, Essex and the Home Counties
£36,155 per year
35 hours per week

RNIB is excited to offer an excellent opportunity to join our Eye Care Support Services (ECSS) team. As a key member of our management team, you will provide essential leadership and line management to Eye Care Liaison Officers (ECLOs) and oversee the operational delivery of our ECLO services across North London and the Home Counties.

In this role, you'll play a crucial part in shaping our services, engaging in strategic and business planning alongside key internal and external stakeholders. You'll work closely with the ECSS Management Team, fostering strong relationships across health and social care sectors to ensure we can reach people with sight loss earlier and offer timely support. You will also manage critical internal relationships across RNIB, ensuring patients access the right support when needed.

The ideal candidate will have a successful track record in managing information and advice services, ideally with a management, advice, or guidance qualification. A strong understanding of health and social care stakeholders is essential.

You'll bring excellent people management skills, with the ability to lead and motivate a geographically dispersed team. Your leadership style will be open, transparent, and solutions-focused, encouraging a positive, proactive approach to challenges.

Strong communication and organisational skills are essential, along with experience in producing reports, delivering presentations, and meeting Key Performance Indicators. Proficiency in Microsoft Office and CRM systems is required.

This role supports ECLOs and services mainly across North London and the Home Counties and will involve regular travel across the region, as well as occasional national travel with some overnight stays. You may also be asked to support services in other areas, as needed.

This role requires an enhanced criminal record check, including a review of the children's and adults' barred lists, as the role involves providing advice and guidance to children regarding their physical and emotional wellbeing, and to adults regarding personal care needs due to disability.

We're the Royal National Institute of Blind People (RNIB Group) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

Application closing date: 22 September 2024
Interviews scheduled for: Week commencing 30 September 2024