Outreach Worker

An exciting opportunity has arisen to join us as an Outreach Worker supporting individuals who are homeless with complex needs and have been excluded from services.

Richmond Fellowship works as part of the Bridge the Gap Alliance within a well-established, multidisciplinary team set up to meet the needs of homeless people based in East Surrey. We provide support to clients with interventions through specialist workers including Mental Health, Substance Misuse, Community Inclusion, Homelessness, Crisis Prevention, Social Work, and financial support.

We are currently seeking an Outreach Worker who will be responsible for engaging with individuals with multiple and complex needs and working alongside internal & external agencies. You will support people through their journeys into statutory and voluntary services. The post holder will be expected to navigate local service provision, building strong relationships with a range of different professionals whilst advocating on the client’s behalf.

We will work with local partners to co-ordinate the care of clients to influence change in the way that organisations provide services to individuals facing multiple needs and exclusions. Applicants must have empathy with the client group and the ability to work within the ethos of Richmond Fellowship.

You will need to enjoy working with people, have a “can do” attitude and show commitment, resilience, empathy and good basic admin and IT skills. to effect system changes that can more effectively support those with complex and multiple needs and ensures that positive changes are made in the way that local services are provided.

You will work with individuals and their support networks to create personalised service plans, with the long-term aim to secure sustainable wellbeing, attend Operational Meetings to discuss clients’ needs and situations, enabling access to appropriate services and ensure that barriers are addressed so that service users can access suitable services. They will work with voluntary and statutory sector organisations to develop a personalised case management approach for homeless individuals with multiple and complex needs.

You will have experience of helping vulnerable people to identify personal goals and supporting them through a process of change, building supportive, trusting relationships with clients and working proactively with other members of the team to handle the service caseload and administrative responsibilities.  They will support clients to set personalised goals in the form of a Support Plan, conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals and ensuring ongoing assessment and management of risks associated with clients within an attitude of ‘positive risk taking’.

This is a fixed term post that ends on 31 March 2025. There are two part time posts available requiring the post holder to work 18 hours per week. This role includes evening and weekend working.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.