Referral Admin Support Volunteer

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers. 

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness. 

About the role 

We are looking for a Volunteer Referral Administrator to support our Gloucestershire Mental Health Countywide Assessor. You will need to travel as and when necessary and ideally, be able to commit a minimum of 3 hours per week to volunteering. 

You will receive training and regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website. 

About the service 

We support people who are having difficulties with their mental health by offering targeted goal-focused support, developing peer support and volunteer opportunities across Gloucestershire, and also peer support groups. 

Our service offers: 

• Targeted support through one-to-one and group sessions. 

• Self-help and peer support 

• Telephone support 

• Advice and information on mental illness.  

• Recovery education 

• Social activities in the local community 

• Signposting to other sources of community and specialist support 

What you will be doing as a Volunteer Referral Administrator 

• Help organise and file documents for the Gloucestershire Mental Health Service 

• Provide basic advice, guidance and telephone support to those requiring signposting and onward referral at point of contact 

• Upload documents to our systems 

• Follow up on ‘On Hold’ referrals, updating information as required  

• Provide updates to those individuals currently on a waiting list for service 

What will make you a great fit for this role? 

• Excellent communication skills  

• Basic IT Knowledge 

• Able to relate to people from all backgrounds and the ability to remain non-judgmental 

• Understanding the importance of confidentiality 

• Organisational skills 

• Good local knowledge of mental health support 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.