Data and Supporter Care Coordinator

Salary: £29,489 starting salary (salary range will increase to a max £32,148 via the length of service) per annum plus £4,190 Inner London Weighting.

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks) – flexible working requests will be considered.

Location: London Office. UK-based hybrid working is possible but the candidate will be required to be in the London office at least two days per week.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the role

This is an exciting opportunity for a committed and skilled individual to join our fast-paced and award-winning Fundraising and Brand Team. Refugee Action is currently growing and diversifying our income.

Through successful acquisition programmes, the team’s supporter base and income are steadily increasing and we are looking for a someone to assist with data and supporter care. The role will sit within the Data & Insight Team but will work very closely with Public Fundraising, as well as working across the team supporting our Major Partnerships and Digital teams.

We are passionate and prioritise professional development and provide relevant support to ensure progression.

This will be an opportunity for you to utilise existing skills but also develop and learn new ones by working closely with the Data and Insight Officer on all aspects of our supporter data from donation processing to imports and data cleaning.

The role will help deliver excellent supporter experience by working alongside our Supporter Care Coordinator. Through verbal and written communications, you will develop strong relationships with Refugee Action’s supporters and help to develop their loyalty to our organisation.

Finally, you will play a role in embedding Refugee Action’s aims to empower people with lived experience and commitment to anti-racist practice across all activity.

To succeed in the role, you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile and racialised border regime impacts on those affected by it.
• Experience of using Excel (including creating charts and tables) and databases (for example, Raisers Edge) to enter data.
• Ability to record information accurately and confidentially with very good attention to detail.
• Ability to manage multiple priorities at the same time, demonstrating flexibility and commitment to deliver to agreed schedule.
• Good spoken and written English skills with experience in providing supporter or customer care.
• Experience in, or ability to work in an office environment, setting up and maintaining effective administrative systems.
• Ability to work effectively as part of a team as well as on your own.
• Passion to pursue a career in fundraising.

Those with lived experience as a refugee are particularly encouraged to apply.

Closing date: Monday 1st July 2024

Interviews: Tuesday 16th July 2024 (on Zoom)

 Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.