Duty Worker

We are recruiting for a Duty Worker to join our team in Lambeth (The Gaia Centre), London.

Job Title: Duty Worker

Location: The Gaia Centre (Lambeth), London
Salary: £24,883.20 per annum, including London weighting if applicable
Contract type: Permanent, Part Time 

Hours: 30 hours per week. Operating hours of the service 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover

The Duty Worker will be working closely with survivors of domestic abuse and other VAWG (violence against women and girls) to provide high quality independent support to survivors at all risk levels and their children. The post holder will play a crucial role in the service delivery, being the first point of contact for survivors who are referred to the Gaia Centre by contacting the survivors, assessing their needs and risks, carrying out and implementing safety plans and needs and will ensure an effective handover to the relevant GAIA team for ongoing support or referring to another appropriate agency for support.

The duty worker will also empower survivors by providing them with emotional, practical, and personal welfare support. You will ensure that survivors are provided with a safe, supportive environment, enabling them to access their rights, make decisions and increase their life options.

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

Closing Date: 09:00am on 30 September 2024

Interview Date: 3 October 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.