Operations Manager

We are part of Reach Learning Disability, a leading Nottinghamshire charity that provides day-centres, accommodation and domiciliary support for people with learning disabilities. Our expanding domiciliary care support company is CQC regulated, rated Outstanding, and currently supports 50 people in the local area in their homes, with a contingent of 75 staff.  Our Newark Head Office and Training Centre is situated at the Beacon Centre, comprising modern serviced offices, including kitchen and catering facilities and free car/bicycle parking, within easy reach of the town centre and A1/A46 main roads and links directly to cycle paths.  We offer a 6% contributory pension

Job Purpose: 

To lead a well-organised and proactive office-based administration, operations and co-ordination team to deliver

·       business financial performance management, including annual budget development/monitoring/control/reporting; accurate and timely monthly salaries data and information management; annual leave management to balance the needs of the service and the wellbeing of staff; sickness monitoring and proactive management of capacity; and accurate and timely expenses submissions to align with the finance team’s schedules

·       regulated care administration, including effective and efficient staff scheduling co-ordination, and ensuring all compliance metrics are planned, co-ordinated and achieved

·       planned and co-ordinated staff recruitment to meet demand, staff contract management, onboarding and supervision planning, and office/training facility and supplies management

·       new client contract management, commissioning relationships, completion of tenders for new business in line with growth objectives

·       information governance, including returns to CQC, compliance with IT security requirements, systems improvements to optimise service efficiencies, integrating data systems across Reach Care and within the charity where relevant

·       effective communication, including external and internal, through a variety of media, including the Reach website and social media channels

·       Policies and procedures that support the working environment and align with the charitable objectives

·       timely delivery and presentation of reports to Senior Managers, Directors and Trustees

Reporting to the Registered Senior Care Manager who heads up the service and working alongside the Care Quality Manager, whose focus is person-centred delivery of outstanding care.

Managing a team which comprises:

Administration (Part time)

Services Co-ordination (Part time)

Scheduling and systems co-ordination (Full time)

For more detail see our website