Student Enquiries Officer

Our client, a prestigious London University, is currently seeking a temporary, full-time (35 hours per week) Student Enquiries Officer. This role will be onsite, Monday to Friday, in Central London, starting Monday, 5th August, for approximately 2-3 months.

Key Responsibilities:

• Provide written and verbal guidance to a diverse range of stakeholders regarding the university's multiple support services and administrative processes.
• Ensure enquiries are responded to promptly, while maintaining accurate records and effective notes.
• Adhere to relevant processes, policies, and legislation, including data protection, equality, and inclusion.
• Manage and prioritise your daily workload to ensure the service runs smoothly and effectively.
• Support service users and handle enquiries confidently.

To be considered for this position, you should possess:

• Previous experience in a higher education setting is advantageous, but experience in a similar office-based customer service environment will also be considered.
• Proven ability to handle, prioritise, and resolve a range of enquiries.
• Strong relationship-building skills and confidence in engaging with various stakeholders in a fast-paced environment.
• Ability to work proactively and effectively, without the need of direct supervision.
• Excellent customer service, communication, and organisational skills.
• Proficiency in Microsoft Office, including Office 365.

This position starts on Monday, 5th August, for approximately 2-3 months. You must be available for the entire duration to be considered.

If you are interested in this opportunity, please apply below, and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.