Director of Services

Prospectus is thrilled to partner exclusively with Peter Bedford Housing Association, a values-driven, psychologically informed organisation striving to be anti-racist, in the search for their new Director of Services. This critical leadership role will oversee the Housing, Recovery, Training, and Enterprises functions across the organisation. The role is hired on a permanent basis and it would be hybrid with 3 days a week working in their London office.

Reporting directly to the Chief Executive Officer, the Director of Services will be responsible for developing and implementing new services that are strategically aligned with the needs of local stakeholders and growing the impact of PBHA. The successful candidate will ensure that the department operates efficiently, remains compliant, and delivers value for money while adhering to best practices and fostering continuous improvement. A key aspect of the role will be to enhance tenant satisfaction and enable opportunities for tenants to lead. The candidate will manage change and adapt services and resources to meet both current and future strategic objectives.

Additionally, the Director of Services will collaborate closely with the Fundraising Manager to lead fundraising initiatives and development bids, leveraging PBHA’s capacity to extend support to more individuals in need of housing and related services. As the department head, you will help to build PBHA’s strategy and long-term plans, and you will ensure that team objectives are aligned with the organisation’s annual plan and 5-year strategy, involving your team in the planning and development of departmental work plans.

We are seeking a highly organised and strategic leader with significant experience in driving change and providing exceptional leadership in supported housing, adult learning, or housing management. The ideal candidate will have a strong track record of senior-level organisational leadership and a deep understanding of the housing sector, supported by a relevant qualification that meets the emerging Regulator of Social Housing Competence and Conduct Standard. You should be adept at promoting best practices in staff leadership, support, and development, with the capability to lead the services function in achieving outstanding standards in support, housing management, property services, and learning.

At Prospectus, we are committed to supporting your application journey. We welcome candidates from diverse backgrounds and are happy to provide reasonable adjustments to enable all interested candidates to apply.

If this opportunity excites you, please submit your CV. If your experience aligns with our requirements, we will provide you with the full job description and arrange a call to discuss the role in more detail.