Director of Retail

About Us

We all need a purpose and want to make a difference in life. At Princess Alice Hospice, you’d have that opportunity. We are one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. However, we don’t take our success for granted and are constantly challenging ourselves to do better.

As we look ahead with our 2030 plans, our vision remains the same - placing people at the heart of everything we do. In these times of uncertainty and change, our plans empower us to adapt and evolve while staying true to our long-term vision - meeting the ever-growing demand for our expertise and compassion. Our I CARE values – Integrity, Compassion, Accountability, Respect, and Excellence guide everything we do, and we’d expect that you’d embrace and live up to them.

About the Role

We’re looking for an experienced and commercially astute retail leader to develop and execute a retail strategy that drives sales and profit growth whilst building a strong and collaborative culture and demonstrating a passion for outstanding customer experience. Working to the Director of Income Generation, you will be expected to lead, inspire and motivate teams to deliver excellence across all aspects of our retail business and ensure effective communication, support and cross-departmental working between the Hospice, shops and wider income generation teams.

About You

• An experienced retail leader who has worked at a senior leadership level in a commercial and/or charity retail environment
• Extensive knowledge and understanding of the retail multi-site, small shop environment
• Experience in developing and executing strategies and budgets to deliver growth
• A proven track record in motivating, inspiring and building empowered teams
• A commercial mindset with the ability to spot opportunities for growth
• Proven people leadership skills and abilities including shaping and influencing teams, performance management and coaching/mentorship
• Strong financial skills with the ability to analyse and interpret management accounts, sales and KPI information
• Resilience, patience and persistence especially when implementing change.

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Free onsite parking
• Subsidised meals at onsite canteen
• Employee Assistance Programme – promoting staff wellbeing
• Access to Blue Light Card discount
• Access to Pension Scheme
• Excellent changing facilities (with showers) 
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

92% of our colleagues say they feel they’re making a real and valuable difference to the lives of the individuals - and their families and friends - we all care for. Find more meaning from your work and be the difference at moments that really matter.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

For further information and details on how to apply, please visit our website for further details.

For an informal and confidential discussion, please visit our website for further details.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

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All of our vacancies except from retail are subject to a relevant DBS check.