Service Manager - Enhanced Support and Access Team (GRT)

Are you looking for an exciting and challenging opportunity that makes a difference?

We have an exciting opportunity for a dynamic and motivated Service Manager to mobilise a brand new service providing support to the travelling community in Essex.  Working in close partnership with the existing Essex Countywide Travellers’ Unit (ECTU), you will lead on developing a high quality service that forges positive relationships within the travelling community alongside key partners and stake holders with the aim of reducing health inequalities, improving outcomes and access to services.

The Role
As a Service Manager you will be responsible for the day to day running of a highly performing, County Wide service that makes a tangible difference to the lives of those it works with. You will lead a small team to develop evidence-based services aimed at empowering people within the travelling community to access a wide range of services and sustain positive change. You will have strategic oversight of the service and will liaise directly with the commissioners and partners across Essex to ensure the highest possible standards of services. 

The role will be based in one of our existing offices in the Chelmsford, Colchester, Basildon or Harlow areas.  There can be flexibility around the location, but travel will be required across all areas to ensure effective service delivery.

The Service

The service will cover the County of Essex (excluding Southend and Thurrock) and will work in partnership with the ECTU to provide enhanced support to individuals and their families from the Gypsy, Roma and Travelling communities in Essex across a range of needs (including substance misuse, physical and/or mental health needs, housing, education and employment).  The service will provide broad and flexible outreach, advocacy, signposting and onward referrals (to include accompanying people to appointments) and forge strong links with local partners and services to form a multi-disciplinary network of support.

Previous experience in the field is desirable but not essential. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services

About you

To join us a Service Manager you will need:

• Experience of managing staff
• An understanding of the complex issues presented by individuals who use the service.
• The ability to build effective working relationships with other professionals (health providers, the police, youth services, mental health & substance misuse organisations) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
• Experience of working with people within a health/criminal justice/substance misuse or similar field
• The ability to report performance data and information to managers and commissioners
• The ability to be innovative and flexible to meet the needs of the service
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal

So, if you’re seeking your next challenge as a Service Manager, please get in touch or apply today.

Your Rewards

• Starting salary of £30,500 per annum, pro rata. with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000 per annum, pro rata.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.