Supporter Services Administrator (Part-time)

Supporter Services Administrator

Position Objective:

• Responding to phone calls, e-mails and letter correspondence from members
• To provide the Fundraising Department with general administrative support

Term of Employment:

Part-time (3 days a week, ideally Monday to Wednesday)

Reports to:

International Membership Services Manager

Location:

Hybrid in London

Salary:

£28,500 (pro-rata)

Primary Responsibilities and Duties:

• Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation’s positions and values, contains up-to-date information and is handled in a timely, professional, and efficient manner
• Verify donor data, including demographic, membership, and personal information, and input it into the membership database
• Organise and maintain the Fundraising Department’s administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements, and adding donations to the database
• Process invoices and liaise with the PETA Foundation US’ Finance Department
• Investigate and respond to donor and supporter enquiries in a timely manner
• Liaise with external agencies as required
• Perform general administrative tasks
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with Windows, Microsoft Outlook and database systems, preferably Raiser’s Edge
• Experience in a membership services or relevant customer services role
• Knowledge of animal rights issues and PETA UK’s campaigns
• Excellent verbal and written communication skills
• Exceptional organisational skills, with experience in managing multiple tasks
• Strong attention to detail with proven ability to deliver highly accurate work
• An understanding of GDPR is desirable
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred