Sales and Membership Experience Director

Percival are excited to be working exclusively with Impact Hub London to help the appoint a new Sales and Membership Experience Director to join their exciting team. In this role you will manage a brilliant team of events, sales and community focused professionals in an environment that is mission led.

Impact Hub London is a home for positive change. Their purpose is to accelerate entrepreneurial action that benefits people and planet.

Through their workspaces, business support programmes, membership community and events, they bring together impact-driven individuals and organisations to build a more fair and sustainable future.  We are part of the world’s leading network for building communities and ecosystems for change through social and environmental entrepreneurship, with over 100 Impact Hubs across 60+ locations hosting 25,000 members.

Title: Sales and Membership Experience Director

Salary: £55,000 per annum

Working Pattern: Full Time

Contract Type: Permanent

Location: London

The Sales and Membership Experience Director is a newly formed and pivotal role, reporting directly to the IHL CEO,  that combines their new scaling opportunity with cementing their historic strength. Specifically, with four times the desk, meeting room and events space now available to sell, you will lead the IHL sales effort to bring in new members, sell available offices and step change their revenue. At the same time, their focus on member experience and community building has been their strongest sales driver for 16 years and is core to the whole Impact Hub ethos. You will therefore also lead the team to foster a sense of belonging, collaboration and purpose within their diverse community of members, partners and stakeholders.

You will have extensive sales experience with a record of success in delivering results in both acquisition and retention, developing sales strategies and managing a small sales team. The ideal candidate will have proven experience in membership management or related roles, with a track record of fostering an inclusive, vibrant, and engaged membership community.

Recruitment Timeline

Deadline for Applications: Wednesday 3rd July

1st Stage Interviews: week commencing 15th July

2nd Stage Interviews: week commencing 22nd July

We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact our Recruitment Director, Adam.

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy on our website.

We are looking forward to connecting with you soon.