Business Operations Manager

Percival are excited to be working exclusively with The Way Youth Zone to help them recruit for a new Business Operations Manager to join their integrated team. Through meaningful conversations, collaborative projects, playful games, and specialized support, The Way offer transformative experiences that ignite the spirit and foster resilience in the community's youth.

They are looking for an experienced and professional Business Operations Manager or Office Manager who is passionate about making a positive difference in young people's lives. Reporting directly into the CEO, you will be joining at a time of growth and activity where you will be responsible for driving efficiency and performance across multiple departments in the organisation.

Job Title: Business Operations Manager

Salary: £35,000 FTE (£26,250 actual)

Working Pattern: 30 hours per week (ideally across five days)

Location: Wolverhampton, WV3 0NR

Reporting to: Chief Executive Officer

Direct Reports: Volunteer Coordinator, Facilities Manager, Catering Manager, and the Reception Manager

You will be responsible for the oversight of operations across the organisation, providing line management responsibility and support for a varied staff team. This will include overall responsibility for all back-office functions ensuring a high standard of office management and admin, particularly around policy and procedures. Working alongside the Facilities and Catering Manger and Head of Youth Work, you will ensure compliance of all health and safety procedures at the Youth Zone, alongside reviewing contracts with external contractors and deliver on cost-saving activities.

To be successful in this role, you will:

- Need experience working in a youth setting or similar charity background

- Have extensive project management and line management experience for a variety of departments.

- Have prior experience and an understanding of different systems i.e. CRM platforms or databases such as Salesforce, time and attendance platforms such as Breathe HR, and other software for room bookings etc.

- Be a highly organised and enthusiastic team player that is passionate avout supporting young people.

- Have a robust working knowledge of policies and procedures relating, but not limited to, Data Protection, Human Resources, Health & Safety, and Safeguarding.

Recruitment Process Timeline

Application deadline: Thursday 8 th August

1 st Stage interview process: Thursday 14 th August

We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don't hesitate to contact Madeleine on [email protected]

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy

We are looking forward to connecting with you soon.