Planning Support Officer

The vacancy

What we’re looking for:

• Do you have experience of working with the public in a customer focused environment?
• Do you have experience of working within a dynamic scheduling environment?
• Are you able to work as part of a team and on your own initiative?
• Do you have excellent time management skills and the ability to prioritise your workload and meet tight deadlines?
• Are you a customer service champion with the passion and drive for excellent customer service?

If so, this role is perfect for you!

Here at Peabody, we have opportunities for two Planning Support Officers to join us on a Permanent and full-time basis at our Pitsea office.

A bit about the role:

As a Planning Support Officer, you will carry out administrative tasks to assist in the delivery of our responsive repairs, and support the PGM planning and operations teams to deliver an effective repairs service.

Some of the key results for the role include: 

• Liaise with residents to make and rearrange appointments and allocate to correct resource.
• Help to identify escalations/risks with ongoing repairs and assist planning team to resolve.
• Assist planning team with booking of supervisor visits to properties. 
• Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
• Deal with routine enquiries from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.

You will be required to work from our Pitsea office 4 days per week.

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays  
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution

Are you ready to apply? 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Planning Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. 

Closing Date: 15th July 2024

Interviews will take place in person during week commencing 22nd July.

Contract type Permanent

Weekly hours Mon - Fri, 9-5