Resident Satisfaction & Engagement Officer

We are seeking to recruit a Resident Satisfaction & Engagement Officer to work with our residents to drive up satisfaction and deliver value for money. This is a critical and exciting new role for the right person, playing a key role in ensuring we provide residents with excellent services, engaging with them to improve services and keeping them happy in their homes. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents. 

We are looking for an enthusiastic Resident Satisfaction & Engagement Officer with excellent communication and relationship building.  You will be passionate about customer service and will need a positive and resilient approach with the confidence to challenge both internally and externally where performance is not up to standard.  You will be comfortable working alone with a diverse group of residents keeping them informed and engaged. As well as a passion for delivering great customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  This role will involve travelling around our homes and  therefore you must have a valid UK driving licence and access to a vehicle.