Account Manager

Purpose of the Role: 

Pathway CTM is a growing Social Enterprise that helps students (aged 15-19) get into the world of work. 

To do this we work with a range of companies across multiple sectors and schools to deliver our Employability Programme which is made up of Events, Apprenticeship Application Clinics, one-to-one support, and Work Experience opportunities. 

Our aim is for every young person in the UK to know the range of options they have once they leave school, unlock their true potential, and ultimately find a valuable place in society. 

Main Duties/Responsibilities: 

• To be part of a growing Commercial Team, by managing and growing multinational relationships, who want to hire diverse and talented young people, (mostly straight from school or college, via apprenticeships). 

• You will be the key account manager for a number of employer (and some University) clients, being their point of call and owning the overall success of the relationship. 

• Your key KPIs will be around delivering the contracted campaign each organisation has with us and increasing their commitments, where appropriate.  

• This role will be collaborating closely with internal teams to ensure your client has the best experience, such as Marketing, Data, Student Support and Delivery Teams.  

• You will be responsible for the data and regular reporting back to clients; adding value from your ability to identify market trends within your role.  

• Be prepared to build deep and meaningful relationships with clients, encourage them to grow with us, and ensure they continue their partnerships for years to come.  

• Be prepared to support many young people, from all backgrounds, into these great opportunities that you will be spearheading with amazing brands!  

Essential skills: 

• Commercially astute with creativity to see an opportunity for our young people and your clients, and able to bring this to life through the Pathway Programme. 

• You have 2+ years of working with external stakeholders, OR, have done an apprenticeship yourself and have the motivation to help more take that route! 

• You enjoy building deep and authentic relationships, knowing that you can make a real difference by doing this well.  

• You have the confidence to sell more to your existing clients, to reach your growth targets that are key to this role.  

• You are solutions focused and driven to find ways to hit and exceed your student success and revenue targets. 

• Great presentation skills, using data to show a narrative that can help your clients change and adapt.  

Desirable skills: 

• A passion for improving the way young people are supported into the labour market, through education, guidance and support. 

• An understanding of the Early Years Recruitment market (school-leavers and/or graduates). 

• Diversity and Inclusion knowledge, awareness, or interest. 

• Experience in using Microsoft Share Point and CRM platform experience. 

Personal Attributes: 

• A motivation to improve how all young people can access the labour market. You really need to care about this work, it’s not just a job. 

• You are solution-focused and enjoy finding ways to fix a problem. 

• Ability to handle multiple tasks and to organise, prioritise, and plan work effectively. 

• Fun to work with and a good team member, who adds to our, already positive, culture. 

• Run your own diary and can upward manage, to ask for help and direction, when you need it. 

Benefits: 

• Part of a movement that is making a real difference in the work that you do! 

• 30 days holiday (including bank hols) with your birthday off as a bonus. 

• Budget for your training and development, a key focus for everyone at Pathway CTM. 

• Laptop and iPhone. 

• Monthly team socials. 

• Motivating bonus and commission structures for overperformance.