Supporter Engagement Lead

Do you have experience of delivering engaging and effective supporter journeys, all the way from the strategic approach through to the processes, ways of working and developing insight-led creative?

Have you worked with agencies to support turning a supporter or customer engagement vision into reality?

Are you an inspiring leader who can motivate and support your teams to deliver their best work?

If yes, then please join us as our Supporter Engagement Lead! You’ll be part of a team of 20 supporter experience professionals and you will lead the excellent Parkinson’s UK Supporter Journeys and Supporter Email Teams to continue our ambitious drive to transform supporter engagement. 

About the role

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK 

You’ll be instrumental in devising and delivering the strategic plans to achieve our ambitions for supporter engagement, as well as leading the teams responsible for delivering email and supporter journeys across the organisation.

What you’ll bring

• Demonstrable experience of turning strategic vision into operational reality 

• Experience of working at a senior level, managing multiple stakeholders to deliver projects and lead busy teams 

• An excellent understanding of strategic audience planning and management with a proven track record in delivering engaging, inspiring and effective comms that drive engagement and value 

• An understanding of how to use data analysis and audience insight to drive change and improvement, including effective use of segmentation models 

• Significant experience of effectively using email platforms, ideally Marketing Cloud, and harnessing the platform to deliver the email marketing strategy

• Experience of working on complex cross organisational projects to deliver agreed outcomes and results

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held:

1st stage: 02 October

2nd stage: 07 October

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home two days a week. You’ll be required to cover your own travel expenses to the office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.