People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
You’ll work as part of a small, specialist team to provide expert information and support to people with Parkinson’s and their families across the UK on complex care needs and social care issues by phone, email and post.
You’ll support Local Parkinson’s Advisers, Helpline Advisers and the wider organisation on care issues, and help to ensure knowledge and resources in this area are up to date and relevant.
What you’ll do:
-
Provide expert information and support on complex care needs and issues directly to people affected by Parkinson’s across the UK, signposting to appropriate internal and external resources as necessary
-
Ensure accurate and up to date information and support is given on all aspects relating to care, including hospital discharge and residential care
-
Work as part of a specialist team to keep abreast of trends and developments in the field, helping to disseminate this information as appropriate
-
Engage with and provide information, support and training to the Helpline, Regional Teams and wider charity
-
Ensure that the responses made to enquiries and referrals are delivered within agreed protocols, timelines and procedures and provide a professional service at all times, including maintaining accurate and timely records in line with service procedures
What you’ll bring:
-
Proven experience of working in an information and advisory capacity, working with people on all aspects relating to care, and supporting them to resolve issues
-
Excellent knowledge of current social care issues and proposed reforms, preferably across all four nations
-
Excellent communication skills with the ability to communicate complex information to a wide range of people
-
Ability to deliver training around care such as hospital discharge, residential care and continuing health care
-
Ability to cope with challenging or emotional enquiries and clients and to work in an empathetic way with a strong customer-orientated approach
-
Strong working knowledge of Scottish adult social care legislation is desirable but not essential
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held online on the 25th & 26th September.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The successful candidate will be required to:
-
provide their own broadband service with a minimum download speed of 2Mb
-
have a confidential space in which to work
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
51 - 100
