Supporter Experience Manager

The role 

We are expanding our Engagement, Marketing and Communications team and we are now seeking a Supporter Experience Manager. It is an exciting time to join as you will have an opportunity to join us as we embark on a transformative Audience Experience project. 

As a core team member of this project, you’ll work alongside our agency partner to help us define and deliver an improved audience experience across the charity. This will span our support services, fundraising, campaigns, and marketing activity. 

You will review and analyse our existing audience segments and current activities designed to engage them. You’ll then work with a wide range of stakeholders to implement the new Audience Experience strategy, providing clear, tangible and practical support to steer teams to work in a more audience-centred way. Recommendations will be based on data-led insights, as you´ll have access to a suite of exciting new insight tools and audience analysis we have recently developed.  

You’ll continually evaluate what is working well, where there are overlaps and pain points and how we can make improvements, continually championing the needs and expectations of our audiences in the development of new journeys and activity. This role will be fundamental to deepening engagement, increasing loyalty and driving up income so we can better deliver our ambitious 5-year strategy to transform survival for pancreatic cancer. 

About you  

• Experience of mapping, developing, managing and analysing a matrix of multi-channel journeys.  
• Experience of analysing various forms of audience insights to develop tangible actions for teams to apply to their activities. 
• Experience at championing the audience voice and encouraging teams to shift to a more audience-centred way. 
• Strong communication and project management skills with the ability to contribute to cross functional project teamwork 

If this sounds like you – we’d love to hear from you! 

About working for us  

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.  

About us   

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our four values:  

• Courageous  
• Collaborative   
• Compassion 

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.  

At Pancreatic Cancer UK, our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.  

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and  background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.  

Safeguarding  

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. 

How to apply  

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.  
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. 
• Please note that interviews will be held remotely via Teams on 26th September.    

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.