Head of Operations

About Osmani Trust (OT)

Osmani Trust is a youth and community organisation based in Tower Hamlets. The Trust offers a wide range of community, health and sporting initiatives tailored to the needs of the community. It aims to provide a holistic service, which helps people, particularly those living in disadvantaged urban communities to re-engage with mainstream society and improve their quality of life.

Job brief

This is a new and exciting role for our Organisation. The successful candidate will play a pivotal role in leading and developing Osmani Trust’s strategic and operational planning, monitoring implementation, financial management, fundraising, and organisational development. They will contribute to the management and sustainable growth of OT by ensuring that efficient systems and procedures are in place.

 Summary of Main Duties

• Develop, implement, and oversee an effective strategy for our organisation’s operations together with Programme/Project staff.
• Develop and implement robust planning, monitoring, evaluation, and learning processes to measure and enhance our impact.
• Drive the culture and ethos of the teams to ensure resources are allocated efficiently.
• Work closely with the Executive Director (ED) to develop, maintain, and coordinate internal processes (annual and quarterly plans, reporting, targets, and policies) and ensure compliance.
• Support teams to plan, monitor and measure performance in accordance with KPI’S and drive improvement where required.
• Develop, implement, and monitor processes for controlled expenditure on services and programmes.
• Analyse all aspect of the operational performance and develop metrics and reporting to the ED and funders to demonstrate successful execution of services and programmes.
• Lead teams and manage performance of direct reports and their teams through regular structured supervision and appraisal.
• Developing leadership and coaching programmes to increase employee effectiveness.