Family Services Manager

Off The Record (OTR) is an independent charity based in the Havant Borough. We have been supporting young people and their families in South East Hampshire since 1977.

Young people are at the heart of what we do, and we aim to support the emotional health and wellbeing of our community's young people through one-to-one counselling, information and support, and group support for 11-25 year olds and their families.

We are looking for a motivated, capable, and adaptable Family Services Team Manager.

OTR embraces equity, diversity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Please advise us of any requirements to support your application to us.

PLEASE NOTE - A cover letter is important to help us understand more about you and your interest in the role, beyond your CV. Please also be sure to send a cover note telling us why you want to work here, how you feel you meet the essential criteria from the section below, and your availability for hours.

•    Are you passionate about making a difference to the emotional health and wellbeing of the young people in our community?
•    Do have the drive and ambition to support service growth and development?
•    Do you have bags of enthusiasm and enjoy working in a small close-knit team?

Then we would love to hear from you! In return we can offer:

•  A supportive team and a positive and caring work environment where everyone’s ideas for improvement are welcomed and valued
•  In house training and opportunities including in the areas of emotional health and wellbeing.
•  Social events to get to know your colleagues and have some fun! 
•  NEST pension scheme, free on-site parking, company sick pay.

This is a fantastic opportunity for you to play an integral role in improving the lives of young people in South East Hampshire, by overseeing our new portfolio of young people’s and family support services.

Salary: £16 to £17.91 per hour (based on experience – FTE @ 37 hours = £30,784 to £34,450)

Hours: Full time preferred but would consider applicants interested in working between 30 - 37 hours per week over 4 days

Reporting to: CEO

Responsible for: Family and Young People’s Services

Key Tasks and Responsibilities      

Leadership and Management

Provide inspirational and approachable leadership and management support to all staff, volunteers and sessional workers within the team including:

•  Providing 1-2-1’s, coaching, observations and safeguarding / management supervision.
•  Leading staff and volunteer team meetings.
• Overseeing absence management and welfare.
•  Leading on team recruitment.
• Supporting and attending team social and wellbeing activities.

Services Development and Delivery

• Ensuring our group work and Young Carers services are coordinated, delivered, monitored and evaluated against internal targets and service level agreements / contracts.
• Being part of the designated safe guarding officer team.
• Developing and communicating quarterly plans in advance for all services.
• Developing new and existing programmes and activities in line with demand and funding opportunities.
• Building and maintaining working relationships with other providers and organisations, including representing OTR at networks and forums within the local statutory and voluntary sector.
• Overseeing quality of service delivery, including identifying and implementing opportunities for improvement.
• Covering service delivery for OTR programmes and activities as needed.

Compliance, Reporting, Policy and Procedure

• Overseeing induction and training of staff and volunteers within the team, including ongoing training needs analysis.
• Handling and recording feedback and complaints in accordance with OTR policy.
• Producing internal and external funder and board reports
• Monitoring the accuracy and timeliness of data entry and outcomes evaluations of all services in the team.
• Overseeing the handling and monitoring of safeguarding concerns and protocols.
• Overseeing of health and safety procedures and team compliance against all OTR policies.
•  A Designated Safeguarding Officer as part of a DSO team reporting to the DSL.

Other

• Key holder and building open / closure responsibilities, including cash handling.
• First Aider and Fire Warden.
•  Participate in all requested training and management supervision.
•  Any other reasonable tasks as set by your line manager.

Person Specification

Essential Criteria

• Successful track record of leading and managing teams in a children and young people and/or family services delivery setting.
• Recent experience delivering programmes and activities within children and young people and/or family services.
• Experience managing safeguarding’s
•  Awareness of contemporary issues affecting children, young people, and families.
• Training qualification and/or equivalent experience delivering training and services for young people / family services.
• Experience managing a team in line with statutory and compliance obligations including Safeguarding, Health and Safety, Date Protection and GDPR, Confidentiality, and Equality, Diversity, and Inclusion.
• Monitoring, evaluating, and producing service reports to a high standard for internal and external audiences.
• Managing feedback and complaints at a senior level including responding to and resolving matters raised by both external stakeholders and service users in a professional manner and in keeping with policy and procedure.
• Confident and capable user of Microsoft Office suite (Microsoft 365).
•  Able to use Excel, including to create reports.
• Willing and able to travel within South East Hampshire.
•  Available for evening working by arrangement and occasional weekend work.

Desirable

• Level 3 certificate, diploma, or equivalent in a related area – for example Health and Social Care, Youth Work.
• Experience developing training programmes for the children and young people / family services workforce.
• Knowledge of the local voluntary / statutory sector.
• Knowledge of relevant legislation and regulation including the Children’s Act and associated statutory guidance.
• Experience in the voluntary sector as a worker, volunteer, or service user.
• Experience using social media in a business setting.
• Experience using in-house databases and data entry.

 Attributes

• Confident and capable written and verbal communicator – able to communicate effectively with service users, external partners, agencies and professionals.
• Able to work responsively and efficiently in a demanding environment where there can be regular interruptions, competing priorities, and tight timescales.
• Capable of managing, supporting, and motivating staff dealing with difficult clients.
• Enjoy team working in a close-knit team.
• Flexible and adaptable to cover the team, and changing programme and activity needs.
• Positive attitude to young people.
• Self-motivated and able to work without supervision when required.
• Committed to equality, diversity and inclusion.
•  Able to maintain professional boundaries including appropriate levels of confidentiality.

As part of our commitment to safe recruitment, all staff appointments are subject to Enhanced DBS with Barred List checks and references will be taken up.

OTR embraces equal opportunities, diversity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.