Fundraiser (Direct Fundraising)

NSPCC/ChildLine

Remote

£28,337 - £31,485 per year + allowances

Full-time

Permanent

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Job description

Context and Background

The NSPCC’s commitment to fight for every childhood is only made possible through the support of people across the UK. Over 80% of the NSPCC’s vital work is funded by public support. We are committed to providing the best possible experience for our supporters and ensuring that a supporter centric approach is taken in all the work we do.

The Individual Supporters department is responsible for the largest single source of income for the NSPCC and we are committed to recruiting new supporters to help grow our income. The Direct Fundraising team has been established to ensure best practice and a high quality supporter experience through one-to-one fundraising channels.

We are looking for a self-motivated, enthusiastic and well-organised professional to join the team.

Candidates for this position should have experience and skills that cover:

Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audience
Well-developed ability to apply effective numeracy skills in entering and recording financial data, interpreting, analysing, and presenting financial data in clear and accurate format to meet desired outcomes
Experience in using Windows based software packages including word processing, excel spreadsheets, e-mail and the internet, in order to deliver tasks and projects.
Willingness to travel within the UK via car or public transport to conduct mystery shopping.
Being dynamic and a team player is essential.

Join us at this exciting time and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

This role sits in our Direct fundraising Team within the Individual Giving department. The key purpose of the job is to:

Support the Associate Head and Senior Fundraisers to continue to grow and develop face-to-face direct recruitment and telephone fundraising activity at the NSPCC.
To work with Senior Fundraisers and Associate Head within the Direct fundraising team to deliver agreed campaigns in line with business requirements.
Advocate and reinforce the team’s ethics and values across compliance, safeguarding, supporter experience and best practice fundraising.
Enhance the supporter experience and protect the NSPCC’s reputation when working with professional fundraising agencies.
Through mystery shopping, call listening and other activities, ensure all activity, by agency partners and relevant internal teams, is compliant with regulation, codes of practice and NSPCC policies.
Monitor campaign performance and income, ensuring that campaign KPIs and metrics are reported accurately and consistently.
Monitor expenditure, including financial processes such as raising POs, checking invoices and reporting against budgeted expenditure figures.
Work with data, including checking data selections for telephone activity.
Work effectively with other departments within Individual Giving, Communications and Fundraising Directorates and other functions within the NSPCC to maximise income for children. Also working with external agencies to deliver large scale campaigns.
Work as part of a larger team to meet the same objectives and work effectively with other teams within the NSPCC to maximise income for children.
Working on behalf of stakeholders and representing brand values in the work that you produce. Being dynamic and a team player is essential.

Main duties and responsibilities

With the Associate Head of Direct Fundraising, agree and deliver face-to-face and telephone direct fundraising activities in line with the Individual Supporters department’s annual business plan and budget to enable the NSPCC to plan its activity and services.
Work with the Associate Head to maximise the opportunities by which the fundraising activity can contribute to the NSPCC’s mission of fighting for every childhood over and above fundraising objectives.
Be responsible for the development of relationships and delivery of income from potential supporters engaged through face-to-face activity
Work with internal NSPCC support teams to set up new agencies and campaigns.
Keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations, compliance and codes of practice relating to direct dialogue fundraising. Updating existing or creating new processes and working with agencies to implement changes in activity.
Work with internal compliance teams and external agencies to plan and implement a monitoring schedule in line with the most up to date codes of practice, guidance and regulations. This should include regular mystery shopping and call listening.
To work with the Associate Head to maximise the opportunities by which the fundraising activity of the Direct Fundraising team can contribute to the NSPCC’s mission of ending cruelty to children over and above fundraising objectives.
To carry out research through a range of sources, including the Internet, Intranet, publications and other external contacts, including other charities, in order to obtain relevant information that can contribute to the fundraising activities of the Direct fundraising team.
To work cross-functionally to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC.
To undertake specific fundraising projects and activities as necessary or as required to support the department’s fundraising as a whole.

Responsibilities for all staff within the Income Generation directorate

A commitment to safeguard and promote the welfare of children and young people.
To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
To adhere to all the NSPCC’S service standards, policies and procedures.
To evidence an understanding of and commitment to the demonstration of NSPCC’s values.
To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
To work in a manner that facilitates and encourages inclusion.
To be pro-active in identifying ways to improve personal and team performance.
To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Key Relationships - Internal

Reports to Associate Head – Direct Fundraising.
A member of staff in the Direct Fundraising team, within the wider Individual Supporters department.
Work with Compliance Team to mitigate risk and ensure compliance in face-to-face activity.
Work with Finance Department to assist with reporting budget and reforecast all activity.
Engage with staff in other NSPCC functions, as necessary to increase engagement between potential supporters and professional fundraisers to further fundraising relationships.

Key Relationships – External

Work with a range of agreed agencies to engage the public through a supporter centric approach to fundraising, providing engaging content and materials, and ensuring that professional fundraisers align with our values and cause whilst maintaining high levels of compliance.

Person Specification

Skills and abilities

Highly developed written and verbal communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
Ability to collect data from various sources, analyse findings, identify opportunities, evaluate their viability and present findings clearly in a way that meets desired outcomes.
Well-developed ability to build, manage and develop relationships with individuals within an organisation and externally and achieve objectives through these relationships.
The ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities.
An ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
Well-developed ability to apply effective numeracy skills in entering and recording financial data, interpreting, analysing, and presenting financial data in clear and accurate format to meet desired outcomes.

Knowledge and experience

Experience in using Windows based software packages including word processing, excel spreadsheets, e-mail and the internet, in order to deliver tasks and projects.
A personal commitment to ending cruelty to children.

Personal characteristics

Commitment to apply NSPCC’s values and behaviours to all aspects of work.
Willingness to travel within the UK via car or public transport to conduct mystery shopping and to work flexibly in approach to work and/or work time requirements.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate
All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.