Training Review Volunteer

Role Description

Your primary responsibility is to work towards increasing the knowledge the Nightline Association Training Team has of the Training methods used by all Nightlines and to utilise this to improve the support the Training Team can offer to Nightlines.

Historically, the Training Team has relied upon the experience and knowledge of its own volunteers to give a picture of how Nightlines across the UK and Ireland undertake their training and recruitment processes, including any similarities and differences in how they operate. The Training Review Branch of the Training Team aims to reduce the reliance on individual volunteers’ knowledge, by collating information from Nightlines and other Nightline Association Teams, in particular the Quality Assurance Team, to create a centralised resource that gives an insight into the training methods of all Nightlines. 

As this is a newly created branch of the Training Team, you will have the opportunity to contribute to shaping the branch's operation.

You will also be expected to provide feedback on the structure and content of Nightlines’ training, based on your previous experience and any knowledge you gain in this role.

You will sit within the Training Review Branch, within the Training Team. The role of the Training Team is to provide support to Nightlines developing their training practices, and provide options and advice to any member Nightlines. The other Training Team branches are Training Support and Training Development. Your line manager would be the Training Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.

Duties and Responsibilities

• Collate information from both Nightlines and the Nightline Association with regards to training methods across all Nightline services

• Produce clear, easily navigable resources that outline the training methods used by all Nightline services

• Communicate effectively with Nightlines and explain the purpose and benefits of the Training Methods Branch’s work

• Review and provide feedback on the structure and content of a member Nightline’s training, at the request of the Nightline

• Work collaboratively with other Training Team branches and Teams within the Nightline Association

• Work with the Quality Assurance Team to review the Training section of the Good Practice Guidelines

• Gather feedback from Nightlines regarding the quality of support they have received and any services they would like the Branch or Team to offer in the future

Essential Experience and Skills

• Previous experience facilitating training within Nightlines or a similar organisation

• Highly developed organisational skills

• Ability to work as part of a team and independently

• Excellent written and oral communication skills

• Ability to produce clear, easily navigable information resources

Desirable Experience

• Previous experience within a Nightline and/or the Nightline Association

• Previous experience facilitating and organising training within Nightlines or a similar organisation

• Previous experience collecting information and/or data on a large scale and putting it into a digestible format

• IT proficiency and previous experience working collaboratively in a Google Drive environment