Supporter Care Lead
Supporter Care Lead
Would you like to join a team who make a difference to local lives? We are seeking a Supporter Care Lead to be a contact for all fundraising enquiries.
Position: Supporter Care Lead
Location: Hybrid working, Aylesford, Kent (minimum 3 days a week onsite)
Salary: £30,278 per annum
Contract: Full time, permanent, 37.5 hours per week
Closing Date: 10th July 2024
Interviews: 15th & 17th July
About the role:
As a Supporter Care Lead, you will be the primary contact for all fundraising supporter enquiries, ensuring every interaction is handled with empathy, care, and attention to detail. This role is vital in supporting the Income Generation Team with high-quality data management, compliance, and operational planning.
Key Responsibilities
- Supporter Engagement: Provide exemplary service in processing donations and handling enquiries via phone and email.
- Database Management: Maintain and enhance the CRM (Raiser’s Edge), ensuring accurate and compliant data handling.
- Team Leadership: Manage and support two Database Administrators, one focused on income and the other on clinical data.
- Operational Support: Collaborate with finance and data teams to support our growth ambitions and ensure compliance.
- Volunteer Coordination: Lead volunteer recruitment and management for the Income Generation Team.
About you:
You’ll love database management as much as you enjoy customer service in equal measure. Experience with a CRM like Raisers Edge is helpful. But your passion, and drive, to make a difference and achieve results is paramount.
You will need to have:
- Experience in customer or supporter care, with CRM database proficiency (Raiser’s Edge preferred).
- Strong communication, organizational, and analytical skills. Ability to manage data accurately and develop effective systems.
- A Flexible, positive, and proactive approach with a passion for making a difference.
Benefits:
- Competitive Remuneration: Contributory pension scheme, life assurance (2x salary), and employee assistance program.
- Annual Leave: Incremental increases from 27 to 33 days.
- Work-Life Balance: Flexible/hybrid working arrangements.
- Professional Development: Ongoing training, development, and a supportive work environment.
To Apply:
Apply today and join a passionate, fun, creative and dedicated team! To Apply please provide a CV and covering letter detailing how you feel you are suitable for the role.
The charity encourages applications from all backgrounds, including culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity, or employment status.
Other roles you may have experience of could include: Supporter Care Executive Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
