Support Coordinator
Support Coordinator
We are seeking an exceptional communicator to provide effective information and advice to unpaid adult carers in Sheffield.
You will be working for a charity who provide a range of free services to unpaid adult carers in Sheffield, their vision is of a city where all carers are recognised, valued and effectively supported to enable them to continue caring in the way they choose and to have a life of their own!
Position: Support Coordinator (Internal title Carer Advisor)
Location: Sheffield S1 4UP, hybrid working options available after a successful probation period
Salary: £19,600 - £23,200 for 80% FTE (based on FTE of £24,500 - £29,000)
Hours: 28 hours per week or 80% FTE
Benefits: Pension company contribution 6.5%, Health Care Cash Plan, Annual Leave: 24 days plus 3 days between Christmas and New Year, plus 8 days bank holidays, plus an additional 5 days’ leave following 5 years continuous service (pro rata for part-time staff), Flexi Working Policy
Closing Date: 23:59 on 22 July 2024
About the Role
As a Support Coordinator, you will work to deliver high-quality services to carers within the Sheffield area. Your key responsibilities will include:
- Providing face-to-face and telephone advice, information, and support to carers.
- Conducting statutory Carers Assessments and developing appropriate support plans.
- Managing a caseload of carers across a range of complex caring situations.
- Co-producing individual support plans with agreed outcomes.
- Helping carers access additional support via external trusts and funding streams.
- Maintaining accurate, up-to-date records.
- Liaising with external organisations to deliver innovative support packages.
About You
To be successful in the role of Support Coordinator you will be passionate about making a difference to carers’ lives. You will need to bring with you the following essential experience, skills, and knowledge:
- Ability to work on your own initiative while knowing when to seek guidance or direction.
- Understanding of the needs of carers through either paid or unpaid work, or personal experience.
- Capability to manage a complex and demanding caseload, working to deadlines and targets.
- Experience in carrying out complex assessments and developing personalised support plans.
- Proficiency in providing personalised information and support using various methods.
- Excellent written and verbal communication skills adaptable to different situations.
- Ability to work effectively as part of a team and develop relationships for accessing support.
- Familiarity with standard Microsoft Office applications and a case management system.
Although not essential, the following skills would be beneficial for the role:
- Experience working in health, social care, or adult services.
- Knowledge of key social care legislation such as the Mental Capacity Act and Mental Health Act.
- Knowledge of community languages.
- Experience using outcome measurement tools
About the Organisation
The charity formed 30 years ago, is the city’s leading provider of services for adult unpaid carers. Part of a vibrant voluntary sector and a member of the national Carers Trust network, they deliver the contract for the city’s Carers Service on behalf of Sheffield City Council.
They have a modern, light, and airy office space in the city centre, with a spacious staff room and kitchen, secure bike parking, and limited onsite car parking and are committed to the personal and professional development of staff, offering career development pathways, supported learning, and access to accredited qualifications.
Other roles you may have experience of could include: Helpline Advisor, Carer Advisor, Advice, Helpline, Support Advice, Care & Support Advisor, Support Advice Case Manager, Carer Case Worker, Carer Advice Specialist, Clinical Advice, Benefits Advice. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
