Receptionist and Officer Administrator

Receptionist and Officer Administrator

Are you a friendly, enthusiastic team player and people person, with excellent communication and organisational skills?   

We have a great opportunity to join Sheffield’s leading provider of services for adult unpaid carers as a part-time Receptionist and Officer Administrator.

Position: Internal title – Business Support Officer

Location: Sheffield - hybrid working options available after a successful probation period

Hours: 28 hours per week or 80% FTE

Salary: £17,600 - £22,800 for 80% FTE, (based on FTE of £22,000 - £26,500). Staff are expected to start at the bottom of the grade)

Contract: Permanent

Benefits: Pension company contribution 6.5%, Health Care Cash Plan, Annual Leave: 24 days plus 3 days between Christmas and New Year, plus 8 days bank holidays, plus an additional 5 days’ leave following 5 years continuous service (pro rata for part-time staff), Flexi Working Policy

Closing Date: 23.59 on 22 July 2024

About the Role

As Receptionist and Office Administrator you will provide an efficient, sensitive, and welcoming reception function for anyone using the Carers Centre as well as high quality administrative support to the charity’s service delivery.

Key responsibilities will include:

• To provide the reception function over the phone and face-to-face for all visitors to the office
• Being a first point of contact for the office phone lines
• Ensuring a diary is kept for all visitors and that they are welcomed and dealt with efficiently and effectively
• Basic health and safety arrangements
• General administrative support; completing correspondence, booking venues, catering arrangements
• Provide high quality administrative support to the Chief Executive as required
• To service formal and informal meetings such as the Centre’s Board of Trustees and its various sub-committees

About You

You will be an efficient, sensitive, and welcoming person, committed to excellent customer service.  You will be comfortable dealing with visitors to the office, some of whom may be distressed or upset.

Essential skills and experience include:

• Experience of providing a reception service in a customer-focused organisation
• Excellent organisational and communication skills, including excellent telephone manner
• Understanding confidentiality, the potential needs of unpaid carers and data protection requirements and processes
• Experience of providing a wide range of administrative tasks
• Experience of prioritising own workload and working to tight deadlines
• Excellent knowledge of IT systems including proficiency in Microsoft Office
• Ability to work on own initiative and as part of a small team.

Although not essential, an understanding of the needs of carers (personal experience of working with paid/unpaid carers) would be beneficial.

About the Organisation

The charity formed 30 years ago, is the city’s leading provider of services for adult unpaid carers. Part of a vibrant voluntary sector and a member of the national Carers Trust network, they deliver the contract for the city’s Carers Service on behalf of Sheffield City Council.

They have a modern, light, and airy office space in the city centre, with a spacious staff room and kitchen, secure bike parking, and limited onsite car parking and are committed to the personal and professional development of staff, offering career development pathways, supported learning, and access to accredited qualifications.

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PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.