Operational Support Coordinator

Operational Support Coordinator

We are delighted to share this new and exciting opportunity for an Operational Support Coordinator to join a dynamic organisation.

Position: Operational Support Coordinator

Location: Holyoake House, Manchester 

Salary: £33,570 per annum (pro-rated to 21 hours - £20,142)

Hours: Part-time, 3 days a week (21 hours)

Contract: Permanent

Closing Date: Midnight, Friday 20th September 2024

Interviews: Week commencing 30th September 2024, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

As Operational Support Coordinator, you will play a crucial role in the Operational Support Unit, ensuring the smooth and efficient operation of the organisation’s various processes. This role involves working closely with various teams to promote cross-functional collaboration and supporting the delivery of our operational plan through digital coordination, project management and process improvement.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Key responsibilities include:

• Lead on the end-to-end project management for cross-functional initiatives, ensuring clear communication and tracking timelines; Utilise digital coordination tools like Asana to manage resource planning, evaluate team capacity, and monitor progress.
• Facilitate communication channels across departments to stay informed about progress and potential roadblocks of our operational plan.
• Develop and manage a centralised reporting system that consolidates key metrics, performance indicators, and resourcing plans from across the organisation; Provide Leadership Team and managers with comprehensive data on organisational performance and trends for informed decision-making.
• Collaborate with the Research Officer and Digital Team to identify and implement technological solutions that enhance efficiencies for the organisation and its members in line with the tech and digital strategy.
• Identify, develop and implement process improvement initiatives that span multiple departments, to streamline operations and promote cross-functional collaboration.
• Assist in the business development programmes, supporting the trial of new products.
• Participate in the AI squad, contributing to technology and efficiency initiatives.
• Coordinate and chair monthly operational meetings; record accurate minutes of meetings and ensure all matters arising and actions are dealt with by the appropriate person within agreed timescales; Provide administrative support at other relevant meetings as appropriate.

About you:

To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as an Operational Support Coordinator in another organisation.

• Experience in process improvement, operational support or project management 

• A positive and proactive attitude with the ability to identify operational challenges and issues, take initiative to develop and implement effective solutions 

• Strong interest in technology and methods for efficiency improvement 

• Demonstrate an agile approach to project management and adapt to changing priorities 

• Attention to detail, good organisational and administrative skills 

• Strong analytical and problem-solving skills 

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams 

• Highly developed IT skills with the ability to use a variety of computer systems, and proficient in Microsoft Office applications   

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Operations, Operations Support, Operational Support, Admin, Project management, Project Manager, Operational Support, Operational Support Officer, Admin Support, Administration Support, Senior Administrator, Senior Admin etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.