Housing Resettlement Worker

You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.

Key details

• Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
• Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
• Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
• Application deadline: 9am, Friday 4 October 2024
  
   

  Key objectives:

• To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
• Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
• To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.

• Reporting to: Service Manager and Head of Services (Housing)

   

  Main tasks and responsibilities

  Young people's services

  Delivering a resettlement service to young people with multiple needs. This will include:

• Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
• Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
• Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
• Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
• Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
• Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
• Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
• Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
  
  Sharing best practice

• To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

• Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
• Promoting and representing NHYC at relevant forums, meetings and events.

• Information management

  To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

• Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
• Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
• Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
• Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.

• Reviewing personal and professional development needs

  To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

• Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
• Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
• Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
  
  Other

• To contribute positively and constructively to the development of the team, the service and the centre. This will include:

• Covering for other members of the team where necessary.
• Following NHYC’s policies, procedures and performance expectations in all functions of the post.
• Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.

Application deadline

9am, Friday 4 October