Business & Project Support Officer

A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.

Purpose of the role

As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.

The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.

Key Activities

• Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
• Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
• Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
• Plan, organise and effectively project manage regular events of both online and residential including at scale.
• Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
• Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
• With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
• Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
• Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
• Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
• To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
• Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
• Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.

Our values

Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.

As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.

·       We drive inclusion enabling voice and opportunity for equal lives

·       We are reliable keeping our word and acting with integrity and authenticity

·       We are open and honest about what needs to change and how

·       We act with humanity in our work and relationships with the people we work with and for

·       We are curious pioneers always looking to creatively learn and improve

·       We create impact contributing towards better lives in our communities

Person specification

Please only apply if you can demonstrate you meet the essential criteria

• Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
• You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
• Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)

• Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
• Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
• Ability to collate and analyse data and present information in accessible formats (e)
• Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
• Confidence in working with different creative software -preferably Canva (e)
• Experience of using websites, web site updating and social media in a business setting (e)
• Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)

• Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
• Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
• Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
• Commitment to excellent service – actively seeking ways to improve the customer experience (e)

A full role description can be found on NDTi web site.