Service Delivery Manager, Newham

Job Title:                          Newham Service Delivery Manager

Salary:                              £24,000 Actual (£30,000 FTE)

Working Hours:               28 hours Per weeks (contracted through till 31st March 2027)

Location:                          Newham community based with some home working

Benefits:                           NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                     leave plus 8 bank and public holiday.

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

We are delighted to be commissioned to deliver infant feeding peer support within Newham’s diverse community. Working in partnership with local infant feeding teams, health visiting and midwifery teams, children centres and volunteer and charity organisations to ensure all parents are able to access the support they need. The post holder is responsible for the recruitment, coordination, support and management of a diverse team of infant feeding peer supporter volunteers across the borough, working in collaboration with NCT’s established perinatal peer support work within the borough.

Responsible for the managerial oversight of the Infant Feeding community peer support across Newham, this role will work with diverse and vulnerable groups and make a positive difference by supporting families  who experience barriers to accessing support and social isolation in pregnancy and postnatally with feeding their baby.

NCT is a charity committed to social justice and Equity and Diversity, believing inclusion is everyone’s responsibility. We believe we all have a collective responsibility to demonstrate our commitment to celebrate diversity, challenge inequality and build an inclusive workforce and environment, so all our people can thrive, and we can best represent and meet the needs of the pregnant women, new parents, families, and communities we serve.

This role is based in the Newham community with some home working

About the Role

 Some of the key responsibilities of the role include:

·       Responsible for the recruitment, coordination, support and management of a diverse team of infant feeding peer supporter volunteers.

·       Establishing and maintaining a good working knowledge and understanding of the local demographics of parents in the area, including local volunteer, charity and faith support services and projects working with vulnerable and marginalised communities.

·       Working in collaboration with NCT’s currently established perinatal peer support work within the borough, local infant feeding teams and early years services to ensure all parents can access the support they need.

·       Report progress on project status, timelines and delivery against key performance indicators.

·       Participate in local networking/task and finish projects, so that the programme is an integral part of the local infant feeding provision

·       Be able to travel around the area to meetings and groups.

You must have excellent communication skills and be able to build relationships and create a rapport with a wide range of people easily. You must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
The role is 28 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is largely a community-based role with some home working

About you

·       Are you willing to undertake our Peer Supporter training

·       Can you work at pace and juggle a number of different priorities?

·       Have experience and a passion to work with diverse cultural groups?

·       Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?

·       Do you want to join an amazing Charity that supports parents across the UK?

If so, please read the job description via our website.
 
What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 29th July 2024
 
Interviews: Monday 5th August 2024

Interview format: Will be in person at a venue within Newham – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.