Senior Housing Officer

 Job type: Full Time, permanent

Salary: £26,678  Per Annum (26,478 Base salary + £200  Unsociable Hours)

Hours:  35 hours per week (plus 5 hours paid lunch break)

 Location:Preston

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential.

An Enhanced DBS and Prison Clearance is required for this role.

These will be completed as part of the Pre-Employment Screening process. 

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.  

PRIMARY PURPOSE OF  YOUR ROLE

Act as a Senior Officer working across the area, guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management. Carry a caseload of complex need service users, line manage support workers as needed for temporary periods, deputise for Service Leads, and support targeted failing services.

Improve the lives of service users by coordinating the provision of direct housing-related support and housing management services, working with area operational and central support teams, and liaising with a range of external agencies and partners. There may also be a requirement to work independently in the community and/or service settings.

KEY RESPONSIBILITIES

• Act as a peripatetic senior operational lead, providing direct input and support on practice, performance, or quality matters.

• Coordinate and deliver service improvement plans for services, working in collaboration with the Quality team and Service Leads. Support in the coordination of service audits.

• Work with the Quality and Safeguarding Team on developing and implementing procedures and toolkits for service users requiring higher levels of support.

• Serve as a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies, e.g., Local Authority, Social Services, Children's teams, etc.

• Act as an operational subject matter expert, contributing to policy and procedure reviews.

• Represent services at external operational meetings related to service user assessments, reviews, and referrals as required.

• Deputise for the Service Lead at external service or contract reviews as required.

• Deputise for Service Leads as needed and line manage teams of support workers temporarily.

• Ensure teams comply with voids and arrears protocols and procedures, and review performance data with Service Leads, intervening where there are areas of underperformance or non-compliance.
• Liaise with Housing Management and Performance teams to monitor service performance and agree on the implementation and reporting of any improvement actions.

• Lead Health and Safety and compliance roles for the area in matters related to gas certification, legionella, property standards, and fire risk assessment completion and actions.

What We Expect From You

•  Professional behaviours consistent with company values and serve as a positive role model.
• Adherents  to Nacro’s Safeguarding and data policies and procedures, complying with legislation and statutory duties and data controls protocols.
• Ensuring all required health & safety checks are undertaken in person or by colleagues, taking necessary remedial action.
• Commitment to learning and development, designing actions through the appraisal and supervision process to improve practice and support skills.
• Positively promoting and representing Nacro, building strong relationships with colleagues to work as part of an integrated team focused on meeting the needs of service users/learners.
• Act in line with, promote, and carry out all responsibilities with full regard to Nacro’s Equality and Diversity Policy.

 What You Can Expect From Us

• A dynamic and supportive team who delivers results for the people we support every day.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more. 

 We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, please contact