Rent & Service Charge Manager

Rent & Service Charge Manager

Job type - Full time / Perm
Salary - £37,939 per annum 
Hours - 35 (plus 5 hours paid lunch breaks)
Location – HYBRID: Birmingham/Nottingham 

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who are we looking for?

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should be experienced in setting rents and service charges in a social housing setting, preferably a supported housing environment.

You will lead the Rent Setting team and be responsible for line management of the Service Charge Officers, setting direction and ensuring compliance with the relevant regulatory guidance around rent setting. You will need to be an experienced and proficient user of the Microsoft Office programs, especially Excel.

Working in our Rent Setting team provides an exciting opportunity to collaborate with other teams across the organisation, and really get to understand the business and increase your network. The role will give you the chance to showcase your problem solving and analytical skills, while being able to make decisions to provide great service to our service users.

Duties and responsibilities include but are not limited to:

• Maintain and develop a clear model and methodology for setting and reviewing rent and service charges, ensuring a full breakdown of charges and evidence base linked to the budget is produced for each property.
• You and your team will lead all rent reviews periods and will apply different charge methodologies for services where appropriate.
• Set the annual review timeline for rent increases and be responsible for keeping that on track, ensuring that all stakeholders (internal and external) are fully aware of any deadlines and requirements.
•   Liaise with Local Authorities to ensure rent charges are approved at the appropriate levels, and maximising income where rent is HB eligible.
• Act as the initial lead for disputes with Local Authorities over charges, escalating to the Housing & Rent Setting Manager where there is no resolution or further support is needed.
• Carry out top level analysis on a regular basis of budget spend against charge recovery to feed into any budget reforecasting and the annual rent increase.
• Embed an approach of continuous improvement and development of processes within the team, while contributing to the Rent Setting Policy and Procedures reviews
• Ensure there is effective co-ordination and communication between the Operations Teams, Property Teams and the Rent Setting Team so that charges are accurate and recoverable via Housing Benefit.
• Act as the Lead for Rent Setting with our managing agent RSL partnerships.
• Own and set direction for your team to deliver the organisational and local priorities and ensure that this is replicated through your management chain.

What You Can Expect from Us:

 Dynamic Team: A supportive team that delivers results for the people we support every day.

 Career Development: Commitment to helping you learn and develop your career.

Excellent Benefits: Including a great annual leave entitlement, an occupational sick pay scheme that exceeds statutory requirements, a cycle-to-work scheme, and many more.

Join Us:

We are ready and waiting to receive your online application. If you have any questions or would like an informal chat about the role, please contact Tony Munro at 

To Apply:

Submit your CV detailing your experience and how you meet the requirements of the role. 

Join Nacro and be a part of something greater!