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Role: Chief Operating Officer (COO)

Location: Hybrid, London workspace, home working & national travel required

Reports to: CEO

Position: Full time

Salary: up to £55k, based on experience

About Us

My Black Dog is an online peer to peer charity that supports those who are struggling with their mental health. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people in the UK face. As we continue to grow and expand our reach, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our leadership team.

Position Overview

The Chief Operating Officer (COO) is a key member of our leadership team responsible for overseeing the day-to-day operations of the organisation. The COO will work closely with the CEO and SMT to ensure the efficient and effective functioning of the charity by playing a pivotal role in overseeing various aspects of our operations, including compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

The ideal candidate will be a results-driven, strategic thinker with a strong background in non-profit management and a passion for our cause.

We are looking for candidates that have a positive outlook, strong resilience and the ability to adapt easily to changing responsibilities and challenges.

Key Responsibilities:

1. Programme Management:

   - Supervise staff and ensure the effective delivery of our programs and services.

   - Develop and implement program evaluation mechanisms to measure the impact of our initiatives.

2. Human Resources:

   - Lead the HR function, including talent acquisition, staff development, and performance management.

   - Foster a positive and inclusive organisational culture that aligns with our mission and values.

   - They will provide leadership across the organisation and ensure that each team member is well supported and       professionally managed

3. Technology and Infrastructure:

   - Ensure the charity has the necessary technology and infrastructure to support its operations.

   - Identify and implement IT solutions to enhance efficiency and data security.

4. Compliance and Reporting:

   - Ensure compliance with all relevant laws, regulations, and reporting requirements.

   - Prepare and present regular reports to the Board of  Trustees and stakeholders on organisational performance.

5. Stakeholder and Partnership Engagement

   - Represent the charity at public events and engage with key stakeholders to promote our mission.

Qualifications & Experience

·      Bachelor's degree in a relevant field (Master's degree preferred).

·      5+ years proven experience in senior operational roles within the non-profit sector

·      Strong leadership and management skills with the ability to inspire and motivate teams 

·      Exceptional organisational and project management abilities.

·      Demonstrable experience in budgeting, financial management, and people leadership 

·      Excellent line management skills with the ability to work across a multi-disciplinary team of virtual working staff.

·      Excellent interpersonal and communication skills.

·      Commitment to the charity's mission and values.

·      Knowledge of mental health and wellbeing with experience working with individuals in mental health preferable

·      An appreciation of how to handle sensitive and confidential issues.

·      Knowledge of  compliance, risk management, charity regulations, policies and government guidelines.

·      Ability to work collaboratively in a diverse and inclusive environment.

·      Excellent strategic planning and execution capabilities 

·      Exceptional communication and interpersonal skills 

·      Proficiency in using technology and data to drive operational improvements 

Required experience:

·      Leadership: 5 years (required)

·      Senior Operations: 5 years (required)

·      Management: 5 years (required)

·      Risk management: 2 years (required)

·      Financial acumen: 2 years (required)

Personal attributes:

·      Proactive and adaptable, with a positive approach to change and challenges.

·      Highly resilient to challenging situations

·      Empathy and understanding of the diverse communities with a strong commitment to equality, diversity, and inclusion.

·      A results-driven individual with a focus on delivering high-quality outcomes and driving the charity’s mission forward.

Benefits:

• Healthcare options following successful probation review
• Opportunity to make a meaningful impact on a critical cause.
• Collaborative and supportive work environment.
• Professional development opportunities.

My Black Dog is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from underrepresented backgrounds to apply.