Social and Behaviour Change (SBC) Specialist

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

This role supports the design and implementation of social and behavioural change (SBC) best practice in our country programmes with a focus on inclusive and gender-transformative approaches and reaching key populations and vulnerable groups such as adolescents, people in extreme poverty and people living with disability. 

This role will provide focused technical assistance to MSI country programmes, supporting evidence-based design of new approaches, capacity strengthening, monitoring, evaluation and documentation of social and behaviour change activities. It will also support donor and fundraising teams within MSI to include appropriate best practice approaches into new proposal design. 

The SBC Specialist will also work with the Evidence and Impact team to document and share successes and challenges in SBC programming and support the dissemination of best practice approaches. The learnings and outcomes generated from key projects will be used to strengthen SBC programming across MSI’s global partnership, significantly contributing to delivery of MSI’s 2030 strategy. 

This role reports to the Head of SBC and Inclusion in the Technical Services Department, which supports social and behaviour change programming across MSI. 

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• A strong track record in designing, implementing, or guiding successful marketing/behavioural change programming and activities at a both a country and a regional or global level  
• Excellent (English) written communication skills and a high ability to organise and present information in a compelling, easy to understand and practical way, to both high-level donor audiences as well as in-country teams and stakeholders 
• Skilled in translating research insights into practical, workable programming approaches. Ability to synthesize information from multiple sources.    
• Ability to design, facilitate & lead participatory training sessions.  
• High level understanding of “Do No Harm” principles, gender mainstreaming and gender equality and social inclusion principles and methodologies, including disability inclusion. 
• Strong networking and interpersonal skills. 
• Able to multi-task, problem solve and prioritise to manage multiple and competing demands from internal and external clients. 
• Can use PowerPoint and Word to high standard to create impactful and persuasive presentations and resources. 

To perform this role, you’ll need the following experience:

• Significant technical experience, at a regional or global advisory level, in the design and implementation of social and behaviour change programming. Thematic experience must include technical assistance in the health sector, preferably in SRHR.   
• Experience of the critical review of existing SBC approaches to identify learnings and opportunities to improve, establish recommended approaches and guidance and support with effective scale-up. 
• Demonstrated ability to work in cross-functional teams to align objectives and gain buy-in to approaches 
• Demonstrated ability to present in high-level forums such as donor calls, meetings or conferences 
• Demonstrated capacity strengthening experience, including developing and conducting trainings, mentorship, and coaching of government, local, and community partners. 
• Demonstrated ability to ensure gender mainstreaming and social inclusion integration in project design, implementation, and M&E. Experience of designing with and for vulnerable populations highly desirable.
• Familiarity with social and behaviour change communication and social norms theories and approaches.  
• Familiarity with formative research and monitoring and evaluation methodologies and approaches and ability to interpret data for decision making and inform programming and strategies.
• Experience of designing resources and approaches for community health workers or community mobilisers highly desirable.
• Experience of participatory or user-centred design methodologies (e.g. HCD) highly desirable.

Formal education/qualification

• Degree in relevant field (public health, marketing/ communications, international development etc.) and 5-7 years of relevant technical experience. 

Please view the job framework on our website.

Location: London UK (hybrid working, minimum 2 days per week in the office) or any country programme where MSI operates.

Full-time: 35 hours a week, Monday to Friday (For UK based team members).

Contract type: Permanent.

Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 9

Closing date: 10th April 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.