National Support Services Manager

We are looking for an experienced National Support Services Manager (Financial Support Grants) to lead and manage the day-to-day operations of our Support Services and Care Administration Team at the Motor Neurone Disease (MND) Association. This role plays a key part in ensuring our services run smoothly, meeting demand, and delivering on our mission to improve the lives of people affected by MND.

You will work closely with the Head of National Support Services, supporting them in reporting to Directors and Trustees and ensuring our services operate within agreed budgets and timescales. Leading and motivating a dedicated team, you will oversee their professional development while ensuring the effective use of our CRM system to foster a culture of continuous improvement.

You will also be responsible for building strong relationships with external suppliers and agencies to ensure the timely delivery of necessary equipment and services. Maintaining high standards of data protection and ensuring compliance with regulations is essential, as is developing performance metrics and a quality assurance framework to evaluate our services' impact and effectiveness.

Collaboration is central to this role, and you will build relationships with other charities and support agencies to share best practices and explore joint initiatives. You will also contribute to reviewing policies, providing regular reports to key stakeholders, and identifying trends and issues in equipment provision, information, and financial support.

This role offers a rewarding opportunity to make a real impact while working within a supportive and passionate organisation committed to helping those affected by MND.

What are we looking for?

An experienced professional with a strong background in managing grant programmes and leading teams. You will need excellent people management skills to inspire and support both staff and volunteers, while ensuring effective delivery of services.

The ideal candidate will be skilled at building relationships, working diplomatically, and responding sensitively to the needs of others. Knowledge of Health and Social Care, as well as medical and research issues, is important.

You should be confident working in a digital environment, with experience using online case management systems and an understanding of the importance of maintaining high data quality. Strong analytical skills and the ability to present statistical information clearly will also be essential.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.