Administrator: Support Services and Care Team

Are you an organised and detail-oriented individual who enjoys providing essential support? We have a brand-new opportunity for a Support Services & Care Team Administrator to join our team helping us provide timely and effective assistance to people affected by motor neurone disease (MND).

In this role, you will manage the administration of our equipment loan and support grant services, ensuring requests are handled efficiently and swiftly. You'll review and process grant applications in line with our guidance policy, ensuring all information is accurate and complete. You will identify requests that should be treated as exceptions and escalate as appropriate.

You'll also liaise with health and social care professionals, branches and groups, and people affected by MND, offering guidance on alternative funding options. By proactively seeking additional funding from branches and groups, you'll ensure our support grants continue to make a difference.

The role involves administrative tasks such as managing payments, processing invoices, and maintaining accurate records. You'll also be responsible for updating databases, sending important correspondence, and ensuring our care resources are well-stocked and available.

Occasionally, you'll help organise internal and external meetings and events, booking venues and handling any necessary equipment and logistics.

This is a role that offers variety and the opportunity to make a meaningful impact. If you have strong administrative skills, a proactive attitude, and a passion for helping others, we'd love to hear from you.

Hybrid Working Expectations: 2 days per week office attendance

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.

What are we looking for?

You will have excellent communication skills, both written and verbal, who can confidently provide high-quality customer service. You'll need to be comfortable handling sensitive information, with a strong understanding of data protection and confidentiality.

Attention to detail is key, as is the ability to work accurately in a fast-paced environment. You should be proactive in spotting and resolving issues as they arise. Good organisational skills and the ability to manage your workload effectively are essential.

Experience with Microsoft Office and databases is important, along with strong interpersonal skills that allow you to influence and negotiate with tact and diplomacy when needed.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.