International Salesforce & Systems Project Manager

Mission Without Borders is an international Christian organization serving the spiritual, educational, emotional, and material needs of those suffering poverty or oppression in Central & Eastern Europe. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.

The Mission is seeking an International Salesforce Project Manager to join the newly formed Salesforce team and support the expansion and development of Salesforce for its 350 staff across 18 countries.

Summary of the role

The International Salesforce and Systems Project Manager will manage and coordinate the ongoing development of our Salesforce platform and associated integrations.  The role will also include support of other change projects where needed in the organization.

As a Salesforce expert and experienced project manager, the post holder will lead and participate in requirements gathering and discovery sessions, understanding organizational needs, defining and mapping requirements, drive user testing and helping to create user stories. Working Closely with their line manager - International Salesforce Developer and Product Owner (SDPO) - they will make sure the organizational requirements are correctly captured and defined, technical requirements are accurately translated, and any change requests follow a clear process.

They will have significant stakeholder management skills, working with staff of all levels across all our countries, as well as external companies, contractors, and third parties. They will lead meetings, manage stakeholder expectations, listen to users' needs, and accurately represent users.

With an understanding of Agile methodologies, UAT, Sprints, and project backlogs, they will be exceptional communicators and bring a proactive and efficient approach to their work.

Requirements for the role:

To be successful in the role you will need to be:

• Experienced project manager with a track record of successful project delivery using agile and traditional project methodologies
• Qualified Salesforce Administrator with proven experience
• Organized - able to project plan in detail, manage project backlogs, report on progress, manage change control processes, explain technical systems requirements in simple terms for non-experts
• Strong communicator able to engage with stakeholders at all levels (internally and externally) and report on project updates in an appropriate and timely manner
• Have experience in training preparation and delivery.

Benefits

• Enrolment into Mission pension fund
• 30 days holiday per year
• Flexible working
• Employee Assistance Program
• Potential to travel to other countries, as projects require.

For full job description and person specification, please see attachment.