Fundraising Operations Manager - Comms & Cross Working (Maternity Cover)

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.



Interested in a job that makes a real difference?

Mind's Fundraising directorate consists of three departments; overseen by our Fundraising Director:

-Partnerships Fundraising

-Public Fundraising

-Fundraising & Income Generation Support.

It currently generates in excess of £35 million per annum gross income for Mind's work.

After a period of significant growth and success over the past 10 years, we are looking to take Mind's fundraising to the next level and enable us to do even more to support Mind's mission.



Mind is a federation, which means we work closely with our network of over 100 local Minds, and Mind Retail, who manage Mind charity shops across England & Wales.

Team information

Will you join us?

In the last year, we have scaled up the Fundraising Operations function, as part of the Fundraising & Income Generation Support department, growing from one person to a team of four, to ensure we are providing the best possible support to our fundraising team, and the wider federation of local Minds.

Our goals are to ensure that they have the tools and training to be successful in their role, that we are maximising on all opportunities, that we are working effectively across teams and that we are ensuring all activity is compliant and follows best practice.

The Fundraising Operations team consists of:

-The Head of Fundraising Operations

-Fundraising Operations Manager - Compliance, Risk & Ethics

-Fundraising Operations Manager - Communications & Cross working

-Fundraising Income - Directorate Administrator



The team is part of the wider Fundraising & Income Generation Support department, working closely with our Innovation teams and Network Support teams.



Key duties and responsibilities

Do you have experience managing internal communications, working within fundraising teams or delivering training and briefings to staff?

The post holder will:

-lead on improving communication and cross working between teams, across the directorate of 100+ people and with the wider organisation, ensuring that fundraising staff are equipped with the information, tools, networks, processes and systems to be able to carry out their roles effectively.

-champion collaboration across the directorate, the federation, with Mind Retail and with Mind Cymru, enabling teams to problem-solve together and deliver solutions that place our supporters front and centre, whilst maximising the value of our products and assets.

-help to support the fundraising teams to have a united sense of purpose and direction, a sound understanding of the tools, protocols and cross-working processes that enable them to do their job effectively, and that their needs are understood both within the directorate and wider organisation.

The post reports to the Head of Fundraising Operations and works with staff across Mind and closely with senior management roles within Fundraising. The post holder will also need to work effectively with independent local Minds and colleagues in Wales.

The post holder will also line manage the Directorate Administrator, who provides secretariat support to the Fundraising leadership team and the wider directorate.



Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.