Data Steward – Income and Fulfilment

About the team

Mind's Data Stewardship Team plays a vital role in ensuring the smooth operation of our fundraising efforts. Working closely with key internal and external stakeholders, we are responsible for managing all aspects of the donations handling process, from income processing to thanking our generous supporters.

We are:

-A passionate and collaborative team dedicated to efficiency and accuracy.

-Committed to using data and technology to drive continuous improvement across our fundraising activities.

-Focused on creating seamless experiences for our supporters and maximising the impact of their donations.

Team information

Will you join us?

The Data Stewardship Team plays a vital role in ensuring the efficient processing of donations and supporting our fundraising efforts. Reporting to the Senior Data Steward - Income & Fulfilment, you will be a key member of this dynamic team, responsible for the day-to-day operations and management of four Income and Fulfilment Coordinators.

The Data Stewardship Team is the backbone of our donations handling process, working seamlessly with internal teams and external partners to maximise our charitable impact. By leveraging business intelligence, technology, and strategic engagement, we aim to modernise our operations and foster a culture of innovation and continuous improvement. Our mission is to ensure that everyone facing a mental health challenge receives the support and respect they deserve, and our team is dedicated to achieving this goal through meticulous income processing, data quality assurance, and exceptional supporter engagement.

Key duties and responsibilities

Manage and support accurate banking, thanking, and reconciliation of Mind's fundraising income, ensuring supporters feel valued and appreciated.

Work closely with internal stakeholders such as Supporter Care, Data and Analytics, and the wider Fundraising Directorate to ensure data quality and seamless integration, driving efficiency and creating seamless supporter experiences, supporting our Engaging Minds strategic pillar.

Assess and quality check team accuracy across all tasks to agreed service level standards, ensuring all income is processed, accounted for, and reconciled.

Assist the Data Stewardship Senior Officers and Manager in implementing improvement processes to ensure excellent service delivery.

Oversee Gift Aid processes, ensuring declarations are processed accurately and eligible income is captured and maximised.

Ensure all donation-processes are documented, understood, and reviewed regularly, maintaining accuracy and compliance with Mind's data protection policy.

Lead by example in efficiency and accuracy, support monthly reconciliation tasks, and deputise on behalf of Senior Data Stewards when needed.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.