Team Leader

We are currently looking for a Team Leaver to join our passionate and committed Regional team in Cardiff on a 12 month fixed term contract, with the potential to be extended or made permanent.

The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.

The role of the Regional Assistant Manager is a team leader position within the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professional service which includes the provision of advice and guidance in addition to aiding with the completion of support applications. You will support and lead the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.

If you are an excellent communicator, have the ability to work with people in sensitive and emotionally demanding situations and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!

​As the Regional Assistant Manager your duties would include:

• Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations

• Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned

• Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements

• Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution

• First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns

• Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible

• To support KPI assurance for the regional team

• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service

• Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes

• Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs

• Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks

• Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks

• Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times

• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service

​The experience and skills you need:

• ​Demonstrable competence in a people management role, at supervisory level
• ​Working with people in sensitive and emotionally demanding situations is essential
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to plan, review, work and deal with deadlines and conflicting priorities
• Shows resilience when faced with challenges from both work and individual clients
• operational experience working to challenging performance KPI's

​What else to expect:

• The Regional team operate Monday to Friday between 9am and 5:30pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
• This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
• The postholder will need to fulfil rostered duties as may be required of the service
• This post requires weekend working on a rota basis

​About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

​At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to a Counter Terrorism Check (CTC)
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For CTC application applicant must:

- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
 

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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