Tenant Engagement Officer

Join us as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision marking!

Tenant Engagement Officer
Office base: Birmingham, B15 + Travel
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent

In this impactful role, you'll support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to our improve services. You'll also engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.

In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!

Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements.

Your application will also demonstrate:

• Experience of improving services from a customer / tenant perspective.
• Experience of analysing data, writing reports and presenting information to different audiences.
• You're able to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.

As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week).

Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 13 April 2025

Assessment Process: 
1st stage – Initial Teams call – Thursday 24th April 25
2nd stage – Interview/Assessment on site – Wednesday 30th April 25

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.​.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.