Aids & Adaptations Officer

Aids & Adaptations Officer
Based: Birmingham, B15 + Travel
Salary: £31,865 per annum
Hours: 35 per week
Contract: Permanent

We want to make sure our tenants' home works for them; our aids and adaption service does just that by working with tenants who need their homes to be adapted to suit their needs. Join us as an Aids and Adaptations Officer and be part of the team supporting our tenants to live independently and comfortably in their home!

The Role

As an Aids and Adaptions Officer, you'll case manage aids and adaptations for new and existing tenants, from working with external services to secure access to medical assessments, to working with specialist teams to coordinate works and liaising with tenants throughout to ensure our tenants are provided with timely updates and their needs are met. You'll also oversee relocation cases, providing tailored housing advice and support to tenants requiring alternative accommodation. Utilising your communication skills and ability to build strong relationships, you'll liaise with internal teams and external services to ensure aids and adaption needs are met, driving a high level of tenant satisfaction.

Responsibilities include, but aren't limited to:

• Triage and respond to tenant enquiries related to aids and adaptations.
• Coordinating requests for aids and adaptations between internal teams and external agencies.
• Oversee relocation cases ensuring a smooth transition for tenants who require alternative accommodation.
• Develop and manage comprehensive reporting for aids and adaption cases.

Our ideal candidate? To be successful in this role, you'll have:

• A good understanding of aids and adaptations that can ensure tenants can sustain a tenancy – experience of coordinating an aids and adaptations service is preferred.
• Excellent experience of customer focussed service delivery.
• A demonstrable tracker record of effective communication with a range of internal and external customers both individually and collectively.
• Practical IT skills with experience of using a range of Microsoft Office programmes and in-house systems.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site a minimum of 3 days week (on average). Our sites include Birmingham - Bath Row, Oldbury – West Midlands Hub and Hinckley – East Midlands Hub.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 6 April 2025

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.