Information, Advice and Guidance [IAG] Worker

The Information, Advice and Guidance worker is situated in the advocacy team to provide information on maintaining good mental health. The role will include triage provision in helping to assess needs e.g., reducing suicide risk and refer beneficiaries to appropriate and more importantly immediate support either at MhIST or externally. Typically, interventions will be short and usually, but not always, once off in nature.

Usually you will be working with people who have relatively low needs but you will be able to assist people with higher or complex needs to access services which are appropriate for them.

The support we envisage will typically be things like:

·         Helping people to access the most appropriate service for their needs.

·         Providing advice to help prevent the worsening of symptoms.

·         Basic welfare benefits and other financial information

·         Making sense of forms and paperwork

·         Providing information about available services in the local area