Director of Performance and Analytics

Are you a dynamic and experienced leader ready to drive and improve the delivery of high-quality, cost-effective support services for individuals with learning disabilities across England?

If yes, we want to hear from you! Join us at Mencap as our Director of Performance and Analytics and be the driving force behind our organisational growth.

This fundamental role reports to the Executive Director of Personal Support England and blends strategic leadership, performance management, data-driven decision-making, and innovation to drive excellence in service delivery and operational efficiency. The Director will also oversee a Data Analyst, serve as the IT lead for Personal Support Services England, and play a key role in preparing and presenting reports to both the Executive Team and the Board of Trustees.

In this role, you will oversee the performance of Personal Support Services across England, ensuring high standards of care, compliance with regulatory and quality requirements, and continuous service improvement.

You'll lead financial management and forecasting to ensure sustainability, negotiate with commissioners to secure funding, and implement cost-efficiency measures. You'll also develop commercial plans to align service performance with financial targets and drive sustainable growth.

Innovation and digital transformation will be key, as you lead the integration of new technologies to enhance service delivery and efficiency. Additionally, you'll manage data strategy, governance, and oversee a Data Analyst to provide actionable insights.

As a leader, you will guide and support service leaders and collaborate with cross-functional teams to achieve organisational goals, all while promoting the core values of the organisation and fostering an inclusive culture.

We are looking for someone who has:

• Proven senior leadership experience in the heath and social care sector, ideally within learning disability or personal support services.
• Strong financial management skills, with experience overseeing large budgets, forecasting, and improving financial performance.
• Demonstrated success in negotiating contracts and fees with commissioners or purchasers in a regulated service environment.
• A track record of driving performance improvement and efficiency initiatives while maintaining service quality.
• Expertise in data strategy, analytics, and governance, with experience in preparing and presenting reports to senior stakeholders.
• Knowledge of digital transformation and assistive technology, with experience leading technology-driven service improvements.
• Excellent communication and stakeholder management skills, with experience working with external partners and regulators.
• A deep understanding of the needs and challenges faced by individuals with learning disabilities, with a commitment to person-centred support.

If this position sounds like you then please apply now by uploading an up to date CV and a cover letter that outlines why you would be the perfect person for the job.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

*Please note*The application closing date for the role will be on Sunday 6th April 2025. First stage interviews will be held via TEAMS w/c 14th April 2025 and onwards with second stage interviews to follow 28th April 2025.

At Mencap, we’re excited to receive your application! We reserve the right to close this advert earlier than planned, if we receive a high volume of applications, therefore we encourage you to apply as soon as possible.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  

Our work includes;

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• providing advice through our help lines and web sites