Senior Caseworker

Closing Date: 22 January 2025

Job Title: Senior Caseworker

Working For: Damien Egan MP (Bristol North East)

Location: Bristol North East

Salary: Within IPSA pay scales

Length of Contract: Permanent

Job Details

Damien Egan MP is looking for an experienced Senior Caseworker to join his constituency team in Bristol North East.
This is a full-time position and will mainly be based in the constituency office.

Key responsibilities
• Manage casework and gather relevant information to progress and resolve cases. Including producing casework reports to up date the MP.
• Dealing with enquiries from constituent’s face to face, by telephone, e-mail or letter.
• Overall responsibility for casework. Ensure cases are documented and progress is monitored.
• Organise surgeries, other meetings and constituency events and follow up as appropriate.
• Engaging with constituents and managing a caseload of complex cases.
• Drafting and sending responses to constituents, Ministers, and other organisations.
• Liaising and engaging with external stakeholders.
• Assist with any other administrative task as required.
• Attend events as required.

Skills and Experience. Personal, friendly and empathetic manor
• Experience in a similar role (advocacy, complaints, customer services, advice) is essential.
• Excellent verbal and written communication skills.
• Confident to interact with and advocate on behalf of, a wide range of people.
• Being kind, sensitive and understanding when dealing with people.
• Good attention to detail.
• Ability to work under pressure and prioritise own workload.
• Experience of working in a confidential environment.
• High standard of IT use e.g. casework management systems (or similar) and Microsoft Office Programmes.
• Full Driving Licence (highly desirable)
• Sympathetic to the aims and values of the Labour Party.

There may be a requirement for the role holder to work outside of normal working office hours and travel for work occasionally.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 22 January 2025