Fundraising Administration Officer

We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.

The Job

We are a charity that punches above its weight.  We receive no statutory funding and rely on the generosity of our many volunteers and supporters who raise awareness of our work and much needed funds.  The main purpose of this role will be to support the Community and Events Manager to develop local volunteer groups with the aim of increasing both awareness of the charity’s life-saving work and local fundraising. Other activities and administrative tasks across our key fundraising areas will also form part of the role.

We are looking for someone committed, passionate and full of ideas about how to engage with the many different communities and groups who support our work, and to help us reach new audiences so that our supporter network continues to grow to meet our ambitions. 

Reports to: Community and Events Fundraising Manager

Responsibilities

• Support the Community & Events Fundraising Manager with the delivery of events
• Support the Region 5 volunteers in conjunction with the Community Fundraising Team
• Represent and promote the charity at external events within the Region 5 geography including some evenings and weekends.
• Assist the Individual Giving Manager with the fulfilment of supporter communications including thank you letters and fulfillment of the Sponsor A Puppy Programme.
• Co-ordinate general fundraising enquiries and action accordingly offering exceptional customer service
• Ensure all correspondence is recorded on the Harlequin CRM database and adhere to data regulations.

PERSON SPECIFICATION

SKILLS AND ABILITIES

• Excellent IT skills
• Knowledge of CRM systems ideally Harlequin
• Excellent verbal and written communication skills with an ability to adapt communication styles to deal with different situations
• Sound understanding of social media
• Attention to detail
• Proven organisational skills
• Hold a full, clean UK driving licence

KNOWLEDGE & EXPERIENCE

• Experience of working with volunteers
• Previous experience of working within the charity sector

PERSONAL ATTRIBUTES

• A very positive attitude and a passion for the work of MDD
• Comfortable working in the vicinity of dogs

Values & Behaviours

There are a few key values that we believe are important in the workplace:

• Respect
• Cooperation
• Honesty
• Fairness

Based on the values listed above, we encourage the behaviours below in the charity:

• Respectful communication
• Cooperating with others
• Honesty in all interactions
• Fairness in decision making

Benefits

• Sick Pay
• Health Cover
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Free On-site parking
• Life Insurance

Finally, the successful candidate will also be expected to:

• Provide proof of identity and eligibility to work in the UK.
• Undertake a Disclosure and Barring Service (DBS) check