Membership and Services Administrator

Making Music is the UK association for leisure-time music, with 3,900 music groups in membership including choirs, bands, ensembles of all kinds, orchestras, and more.

We are now looking for a full-time (5 days per week/37.5 hours a week) Membership and Services Administrator.

This is a key role in the Membership and Services Team and wider organisation. You will be first point of contact for all member queries and work closely with the four other members of the Membership and Services team to:  

• deliver excellent membership service, answering queries over the phone and by email
• provide efficient membership administration (e.g. processing applications, updating contact details)
• provide support for our Charity Registration service.

Full training will be provided on our membership structure and the services we offer, as well as a wide range of subjects our members frequently ask us about such as charity governance, copyright and Gift Aid. No prior knowledge is expected.

You should have customer service experience and be able to communicate clearly over the phone and in email. You should be able to complete tasks methodically, prioritise effectively and work flexibility within a small team.

This is a hybrid role with at least 3 of the 5 days every week to be worked from our offices – which are currently near London Bridge, but will soon move to Moorgate.

We are looking for the best person for this role, whatever your past opportunities, so we are asking you to complete three tasks online, and your answers to these will be the only information the two staff members making a longlist will look at.

We understand that having different voices from all sections of society in our team will help us be the best organisation we can be and best support our diverse membership. We especially welcome applications from disabled people, people of the Global Majority or people whose socio-economic background has limited their opportunities.

We are committed to making adjustments to our application process – please get in touch and tell us what we can do: we want you to have the best chance at showing us what you are capable of. You can also contact us for further information about the role or the application process.

Applicants must be eligible to work in the UK.