Supporter Care Coordinator

Do you want to contribute to saving lives? Are you passionate about delivering excellent supporter care?

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

It’s an exciting time at the Charity – we are implementing a new CRM system (Microsoft Dynamics) which will fundamentally change the way we deliver our supporter experience.

The role will be crucial in strengthening relationships with supporters in alignment with London’s Air Ambulance Charity’s Engagement Strategy.  This will ensure growth and sustainability over the next five years and beyond.

The Supporter Care Coordinator is responsible for working across the fundraising and marketing directorate to support the Supporter Experience team in delivering all aspects of supporter engagement, stewardship and fundraising compliance, by delivering excellent customer service across and being a first point of contact for fundraising enquiries for London’s Air Ambulance Charity.

The role is offered on a full time, permanent basis. Although the post is based at our central London offices, LAAC offers a hybrid working arrangement.

You will be a confident communicator who enjoys providing excellent customer service with advanced administrative skills. You will be comfortable maintaining IT systems and databases and have a warm and personable approach to customer care.

If you think this role is for you, apply today or contact us for more information.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.