Fundraising Coordinator

Job Description

Post:                        Fundraising Coordinator

Based:                     The Little Hearts Matter office based in Birmingham

                                  There is an opportunity for some flexible working.

Responsible to:         Fundraising Manager

Salary:                     £22,000 to £24,000 per annum pro rata

Hours:                       21 hours per week (3 days a week)/28 hours per week (4 days per

                                week)

Annual Leave:          15 days plus 5 statutory bank holidays per annum

This year, and every year, as many as 600 families in the UK will learn that their child has only half a working heart. These children have one of the most complex of all heart conditions, and there is no cure. Families in this situation need care and support to understand the information, make important treatment decisions, and meet the everyday challenges of living with half a heart.

That is why Little Hearts Matter exists. We wrap a blanket of understanding and care around families at every stage of their half a heart journey. We are always here when they need us.

Without donations, Little Hearts Matter would not be able to offer our services, free of charge, to support individuals and families across the UK. We do not receive any government funding for our work. Our fundraising team is essential to raising these vital funds—over £500,000 annually. Your role as Fundraising Coordinator is crucial in helping us achieve this goal.

In this role, you will support the fundraising team in carrying out administrative tasks that are key to the success of our fundraising efforts. This includes managing our donor database, processing donations, supporting community and corporate fundraising activities, and contributing to campaigns and events. You will work closely with our Fundraising Manager and the rest of the team to ensure the smooth running of day-to-day operations, making it easier for us to continue offering vital support to families.

In Your First Three Months:

• You will gain a deep understanding of Little Hearts Matter’s work and the needs of our supporters.
• You will assist in building relationships with key donors, supporters, and fundraising partners.
• You will help develop the systems and processes necessary to keep the fundraising efforts organised and efficient.

By the End of Your First Year:

• You will have played a key role in supporting and administering fundraising activities, including donor stewardship, community engagement, and corporate partnerships.
• You will have helped ensure that we have an up-to-date, efficient database to track donations, manage relationships, and analyse fundraising results.
• You will have contributed to the growth of our community fundraising, appeals portfolio, and partnerships, providing ongoing support to increase donations.
• You will have worked collaboratively with the team to improve the visibility and impact of Little Hearts Matter, ensuring that we can continue our essential work well into the future.

As a small charity, we rely on every member of our team to support and strengthen our fundraising efforts. Your work will directly contribute to the care and support we provide to families facing incredibly challenging circumstances. With your help, Little Hearts Matter will be able to continue supporting families affected by complex heart conditions and ensure that no family faces this journey alone.

About Little Hearts Matter

Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.

Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children, and their families, through their hopes and aspirations and the gradual realisation that they will never have the same life as their peers. Our aims are to:

Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.

Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.

Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.

Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.

Role Purpose:
This important role is vital to the continued growth of Little Hearts Matter’s fundraising activities and the sustainability of our services.

As Fundraising Coordinator, you will play a key part in supporting the fundraising team to secure and manage donations, ensuring the smooth running of campaigns, appeals, and donor communications. Working closely with the Fundraising Manager and other team members, you will help ensure the charity meets its annual fundraising target of over £400,000, generated through a diverse mix of member fundraising, community campaigns, and appeals.

You will be involved in administrative tasks that support the broader fundraising strategy, including donor stewardship, event coordination, and maintaining accurate records within the donor database. Your efforts will directly contribute to raising vital funds for Little Hearts Matter and helping us continue to provide free, vital services for families affected by complex heart conditions.

Key Responsibilities:

• Carry out the fundraising team’s essential administrative tasks, including maintaining accurate records in the donor database
• Maintain and update the donor database, ensuring records are accurate and up-to-date.
• Process donations and prepare receipts and acknowledgements in a timely and personalised manner.
• Provide administrative support for fundraising events and campaigns, including booking venues and organising materials.
• Support community and corporate fundraising activities ensuring fundraisers receive excellent support.
• Ensure fundraisers and donors are taken on a tailored supporter journey, building loyalty and long-term relationships.
• Assist with the planning and delivery of fundraising appeals by coordinating mailouts, event logistics, and donor communications.
• Contribute fun and engaging fundraising ideas tailored to the charity’s membership, their local community, and LHM’s general supporters, taking into account the limited resources of a small charity.
• Liaise with Office Manager to reconcile donations and monitor budgets.
• Ensure compliance with GDPR, Gift Aid, and fundraising regulations.
• Support the preparation of reports for donors, trustees, and internal meetings.
• Manage fundraising-related enquiries via email and phone, ensuring excellent service.

Person Specification:

   Skill/Knowledge                                                                 

·       Organisational & Time Management                            

Essential : Excellent organiser and time manager. Strong organisational and time management skills.

Desirable: Adaptable, creative and imaginative.·      

·       Communication Skills

Essential : Strong written and verbal communication skills

        Attention to Detail

Essential: Excellent attention to detail, particularly when handling data.

·       Teamwork

Essential: A proven team player with strong relationship-building skills.   Able to work both independently and as part of a small team.

Desirable: Ability to empathise with families who have a baby, child, or young adult with a complex heart condition.

·       Fundraising & Creativity

Essential: Creative approach to developing engaging fundraising ideas.

Desirable: Experience in fundraising or charity administration.

·       Database & IT Skills

Essential: Competent in using MS Word, Excel, and PowerPoint.

Desirable: Proficiency in using donor databases or CRM systems

·       Emotional Intelligence & Understanding

Essential: Ability to understand the needs of the member families and the ethos of the way that LHM supports and represents.

·       Role Commitment & Engagement

Essential: Ability to play a full and active part in the overall effectiveness of Little Hearts Matter, acting as an ambassador.

Closing date 17 December 2024

Applications and covering letter to be sent to Lisa Davies, Chief Executive.